Marelou Van Der Westhuizen

• Managed administrative tasks including invoicing, record keeping systems, and regulatory documentation necessary for maintaining, compliant transport operation.
• Evaluated carrier performance regularly to maintain high service levels while minimizing costs associated with outsourced transport services. Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
• Tracked production and quality control systems to proactively identify deficiencies, organized records of vehicles, schedules and completed orders.
• Prepared and updated employees' daily work schedules and resolved delivery problems. Communicated with customer service and sales teams to improve productivity and service ratings.

• Ensured timely deliveries through effective communication with drivers, dispatchers, and customers, tracked production and quality control systems to proactively identify deficiencies.
• Organized records of vehicles, schedules and completed orders, enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing accurate delivery updates.
• Resolved problems, improved operations and provided exceptional service, identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in team environment, demonstrated leadership skills in managing projects from concept to completion.

• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them. Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster. Researched sales opportunities and possible leads to exceed sales goals and increase profits, Listened to customer needs and desires to identify and recommend optimal products.

1994 - 1996 Receptionist 1996 - 1998 Secretary to the directors

1999 - 2000 Facilitator to Sales Executives

2000 - 2004 Trader / Sales Executive

• Paid attention to detail while completing assignments, Worked effectively in fast-paced environments. Assisted with day-to-day operations, working efficiently and productively with all team members.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established and maintained positive relationships with vendors to determine product availability and quality. Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Operated multi-line telephone system to answer and direct high volume of calls, responded to inquiries from callers seeking information. Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.