Mareldiah Booley
Cape Town
Summary
Innovative Training and Development Specialist with a background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences.
Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth.
Overview
17
17
years of professional experience
Work History
Skills Development Specialist
MI Skills Pty Ltd
Cape Town
01.2025 - Current
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Devised programs to develop executive potential among employees in lower-level positions.
- Monitored and prepared reports on training outcomes and general program success.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Managed budget allocations for soft skills training programs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Coordinated recruitment and placement of training program participants.
- Provided guidance and support to clients throughout the duration of their training program.
- Advised students on how best to maximize their potential through targeted professional development activities.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Designed innovative programs to teach individuals soft skills.
- Provided one-on-one coaching services for individuals seeking assistance with career planning.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Coordinated with external partners such as government agencies or educational institutions regarding funding opportunities or skill enhancement courses.
- Researched industry trends in order to develop innovative approaches to skills development.
- Organized orientation sessions for new trainees to explain the course content, objectives, and expectations.
- Determined that training programs addressed variety of learning styles and needs by conducting research on efficiency and implementation of diverse training methods.
- Developed learning materials such as handouts, presentations, videos, or online resources.
- Created awareness among employers about available funding opportunities for skills upgrading programs.
- Participated in recruitment drives by promoting available skills development programs within target communities.
- Created professional development programs targeting soft skills development by trainee areas of weakness and job requirements.
- Facilitated workshops related to career development topics such as goal setting, networking, and self-marketing.
- Maintained accurate records of all trainee progress including attendance, assessment results, and certifications achieved.
- Conducted assessments of client's skills and abilities to identify training needs.
- Analyzed labor market data in order to identify areas where additional skills are needed.
- Annual submissions of WSP/ATR for all clients to various SETA's
Manager - Training and HR
Pinpoint Health and Safety Pty Ltd / Pinpoint Training Academy
Cape Town
01.2019 - 09.2024
- Designed training schedules for new and existing employees.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Created, maintained, and updated employee handbooks and other HR documents.
- Implemented training improvements to achieve desired results.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Monitored training costs to maintain training budget.
- Developed new training programs in compliance with company and government standards.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Advised management on best practices related to employee education initiatives.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Identified, screened and interviewed potential employees.
- Assisted in employee recruitment, hiring and interview processes.
- Organized team building activities to foster collaboration among staff members.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Provided HR consultation services to leadership and department heads.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Scheduled meetings with employees to address concerns and grievances.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Aligned HR policies with government regulations.
- Handled employee discipline and termination to address policy infractions.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Recruited new employees and built relationships, driving visibility.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Negotiated contracts with clients for desired training outcomes, fees or expenses
- Act a SETA liasion for across various SETA's
- Annual submission for WSP/ATR to SETA's
Project Manager
Pinpoint Safety Inc
Vancouver
01.2021 - 06.2023
- Drafted project construction schedule and updated as job progressed.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
- Created project status presentations for delivery to customers or project personnel.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Modified project plans when needed to better align with organizational objectives.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Human Resources Officer
Pinpoint Health and Safety Pty Ltd
Cape Town
05.2018 - 12.2018
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conducted exit interviews and completed employment termination paperwork.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Addressed harassment allegations, work complaints or other employee concerns.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Reviewed resumes and applications for potential candidates.
- Developed and enforced company policy and procedures relating to human resources activity.
- Ensured compliance with safety regulations in the workplace.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Coordinated with management on recruitment strategies.
- Hired, onboarded, trained, screened and released employees.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Provided advice and guidance regarding disciplinary actions when needed.
- Monitored adherence to employment laws within the organization.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Assisted in the development of training programs for existing staff members.
- Managed employee relations issues such as grievances or complaints.
Office Manager
Ace Consulting
Cape Town
12.2016 - 04.2018
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Analyzed business performance data and forecasted business results for upper management.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Used judgment and initiative in handling confidential matters and requests.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in developing budgets for departmental expenses.
- Provided administrative support to management team including preparing reports and presentations.
- Created and managed budgets for travel, training, and team-building activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Quality Assurance Analyst
WNS Global Services
Cape Town
01.2015 - 12.2016
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Facilitated communication between team members to foster a positive work environment.
- Identified opportunities for improvement in customer service processes.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Call monitoring and evaluations are conducted to ensure agents meet metrics.
- Meetings and calibrations identifying call parameters, and marking criteria.
- Ensure customer experience metrics are met, and feedback sessions are held.
- Prepared reports on team performance, customer feedback, and operational metrics for senior management.
Call Center Representative
WNS Global Services
Cape Town
02.2014 - 12.2014
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Identified opportunities to upsell additional products or services when appropriate.
- Updated customer accounts, addresses and contact information within call management databases.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Human Resource Intern
Securitas Security Solutions
Cape Town
01.2014 - 03.2014
- Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Compiled reports on employee performance evaluations, attendance records, and training programs.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Conducted exit interviews and completed employment termination paperwork.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Organized and stored employment forms and information.
- Organized and maintained personnel records in a secure database.
- Hired employees and processed hiring-related paperwork.
Receptionist
Casuarina Wellness Centre
Cape Town
01.2009 - 12.2009
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Sales Assistant
Indygo Artwear
Cape Town
01.2008 - 12.2008
- Managed cash register transactions accurately and efficiently.
- Fostered relationships with customers to expand customer base and retain business.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
Facilitation - Training And Development
EDTP SETA
Cape Town, South Africa 02-2020
Certificate - Skills Development Facilitation
ETDP SETA
Cape Town, South Africa 08-2018
National Diploma - Human Resources
Cape Peninsula University of Technology
Cape Town, South Africa 12-2013
Skills
- Training program development
- Contract negotiation
- Program evaluation
- Employee coaching
- Budget management
- Data analysis
- Workshop facilitation
- Career planning
- Performance monitoring
- Soft skills training
- Recruitment strategies
- Training assessment
- E-learning development
- Learning management systems
- Organizational development
- Staff coaching
- Coaching techniques
- Training delivery
Timeline
Skills Development Specialist
MI Skills Pty Ltd
01.2025 - Current
Project Manager
Pinpoint Safety Inc
01.2021 - 06.2023
Manager - Training and HR
Pinpoint Health and Safety Pty Ltd / Pinpoint Training Academy
01.2019 - 09.2024
Human Resources Officer
Pinpoint Health and Safety Pty Ltd
05.2018 - 12.2018
Office Manager
Ace Consulting
12.2016 - 04.2018
Quality Assurance Analyst
WNS Global Services
01.2015 - 12.2016
Call Center Representative
WNS Global Services
02.2014 - 12.2014
Human Resource Intern
Securitas Security Solutions
01.2014 - 03.2014
Receptionist
Casuarina Wellness Centre
01.2009 - 12.2009
Sales Assistant
Indygo Artwear
01.2008 - 12.2008
Facilitation - Training And Development
EDTP SETA
Certificate - Skills Development Facilitation
ETDP SETA
National Diploma - Human Resources
Cape Peninsula University of Technology
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