Marcus Tshilidzi Marcus
Operations Manager And Assistant To General Manager
Pretoria
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Inani Hotels
05.2012 - Current
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Improving systems, processes, and best practices.
- Managing day-to-day operations as well as operations team and operations department.
- Ensuring that organizational processes remain legally compliant with regulations and standards.
- Maintaining and enforcing health and safety guidelines.
- Monitoring performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
- Increased revue by 65% by implementing cost effective strategies and planning
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
- Reduced turnaround time for project completion through effective resource allocation and team management
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Implemented new inventory management system to optimize stock levels and reduce waste
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Identified and resolved unauthorized, unsafe, or ineffective practices
Front Desk Receptionist
Premier Hotels
09.2011 - 03.2012
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies
- .Reconciles nightly finances and reports
- Balancing the accounts from day shift.
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Managing and updating all official documentation pertaining to the role.
- Creating invoices, bills and checks for vendors, employees and contractors
Education
NQF: Level 3 Management - Management
04.2001 -
IIE Diploma in Tourism And Tour Operations - Tourism And Travel Management
04.2001 -
- Recipient of Top Achiever, Second, 2010
Skills
Performance monitoring
Logistics Oversight
Contract Management
Labor Relations
Leadership
Strategic Planning
Data Analysis
Business Development
Financial Management
Health and safety compliance
Customer Service
Maintenance Planning
P&L Management
Incidents management
Workflow Optimization
Timeline
Operations Manager - Inani Hotels
05.2012 - Current
Front Desk Receptionist - Premier Hotels
09.2011 - 03.2012
Advanced Assessments & Training (PTY) Ltd - NQF: Level 3 Management , Management
04.2001 -
College Campus / Rosebank College - IIE Diploma in Tourism And Tour Operations, Tourism And Travel Management
04.2001 -