Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Mndawe

Information Technology
Mbombela

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

IT Support Specialist

Telkom
Mbombela
06.2017 - 04.2023
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Updated software to safeguard against security flaws.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Delivered onsite technical support for Number employees.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.

IT Technician

Centerfield Software
Joburg
04.2016 - 06.2017
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

IT Intern

GVDM Attorneys
Mbombela
01.2015 - 12.2015
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Researched new technologies to boost information security.
  • Delivered assistance and support for team-based IT projects.
  • Installed application software and upgrades, virus protection, and drivers.
  • Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
  • Backed up administrative departments in back file scanning and document management imports.

Education

Diploma - Information Technology

Herriot Watt University
London
02.2012 - 10.2015

Certificate - Cloud Computing

Coursesa
Online
02.2023 - Current

Skills

PC component diagnostics

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Timeline

Certificate - Cloud Computing

Coursesa
02.2023 - Current

IT Support Specialist

Telkom
06.2017 - 04.2023

IT Technician

Centerfield Software
04.2016 - 06.2017

IT Intern

GVDM Attorneys
01.2015 - 12.2015

Diploma - Information Technology

Herriot Watt University
02.2012 - 10.2015

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Marcus MndaweInformation Technology