Marcus Chetty

• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Performed quality reviews to uncover workflow and communication issues.
• Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
• Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
• Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
• Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
• Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
• Supported team by pitching in to complete special projects.
• Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
• Enhanced company compliance by developing and implementing comprehensive policies and procedures.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Managed quality programs to reduce overdue compliance activities.
• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
• Assisted investigation and risk management teams with fraud investigations and risk identification.
• Developed improvement and corrective action plans to bring operations in line with requirements.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Prepared documentation and records for upcoming audits and inspections.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Helped create training programs to handle system-wide issues and maintain compliance.
• Supported and trained customers on compliance-related issues.
• Evaluated and monitored supplier and partner relationships to support compliance.
• Developed risk assessment models to identify potential compliance risks.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Maintained up-to-date knowledge of applicable laws and regulations.

• Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
• Implemented a centralized system for tracking regulatory inquiries, improving response times and overall efficiency in addressing concerns raised by regulators or clients.
• Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
• Facilitated efficient incident response processes by creating comprehensive incident management plans that aligned with company policies and procedures.
• Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
• Assessed potential merger and acquisition targets for compliance risks prior to deal execution, safeguarding against future liabilities.
• Enhanced compliance procedures by conducting risk assessments and implementing updated policies.
• Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
• Evaluated emerging technologies for their impact on existing compliance frameworks, ensuring continued alignment with industry best practices.
• Monitored employee trading activity for adherence to internal policies and external regulations, minimizing conflicts of interest.
• Supported the development of a robust compliance program through regular monitoring and auditing activities.

• Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.
• Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
• Organized and led training sessions for team members on new tools, processes, or methodologies to ensure consistent application across the Quality Assurance department.
• Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays.
• Reduced defect rates by promptly addressing issues found through meticulous attention to detail during testing phases.
• Mentored junior QA staff, fostering professional growth while increasing overall team productivity and effectiveness.
• Participated in pre-release meetings, representing the interests of the Quality Assurance department while advocating for high-quality product releases at each stage of development.
• Collaborated with cross-functional teams to ensure consistent quality standards throughout the entire development lifecycle.

Compliance, Legal & Risk Management

Drafting of the Treat Customers Fairly (TCF) policy, assisting in its implementation, and investigating matters relating to unfair treatment of customers.

Drafting of Risk Management Implementation Plan, whereby the plan is prepared to give effect to the implementation of the risk management policy and strategy of Coface, and sets out all risk management activities planned for the years 2020 to 2022.

Drafting of Complaints Management policy, Marketing policy, and Conflict of Interest policy that is aligned with local and group guidelines, as well as updating the complaints register and monitoring compliance with these policies.

Conducting internal audits of Know Your Intermediary (KYI) and Know Your Customer. This includes conducting PEP checks, completing a due diligence report, and ranking the risk according to company rating. We determine if accepting this business might lead to potential fraud, money laundering, or financial crime. Additionally, making sure that the Ultimate beneficiary forms are completed correctly and accurately.

Summarizing and communicating amended regulations received from the FSCA and PA to relevant departments, it will have an impact on.

Level 2 Controller, whereby I assisted in making sure that level 1 controls were done correctly and in line with company procedure and policies, to maintain ongoing compliance.

Assisted with the conversion of our short-term license.

Drafting back-to-office measures, Covid-19 incident plans, and procedures to be followed and related.

Assisted in compiling the risk register and risk pack, attending and being a part of the risk committee meetings.

Monitoring and conducting regular audits on the clause book, a system where the wording of terms and conditions found in contracts is used to draft a policy. Audit on renaming of clauses contained in the Clause book.

Assisted in drafting the compliance communications PowerPoint presentation for the region.

Marketing and Communications

Responsible for conducting market research projects.

Responsible for drafting internal communications.

Assisted with implementation of the corporate strategy and identity.

A key contributor in the company's Corporate Social Initiatives.

Responsible for the Lead Sourcing Campaign.

Responsible for updating the company's website.

Responsible for sourcing quotes for various purposes and presenting them to the head of marketing.

Responsible for the SMART Update presentation.

Responsible for the Fee Indexation Project.