Marcos Manyati

• Conducting performance reviews, identifying areas for improvement and developing action plans to improve.
• Supervising staff, hiring and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize client satisfaction.
• Increased profit by streamlining operations.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identifying and resolved unauthorized, unsafe, or ineffective practices.
• Overseeing maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Handling lodge operations, management, finances and staff under tight deadlines and other various circumstances

• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.