Summary
Overview
Work History
Education
Skills
Contacts
Language
Driver License
Skills And Computer Literacy Details - Skills
Certification
Languages
Timeline
Generic
Marco Vendramin

Marco Vendramin

10 9th Avenue Bezuidenhout Valley Johannesburg

Summary

Hardworking Experienced, Proactive and versatile individual , Account Manager with 12 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.


A Sales Accounts Manager with a demonstrated history of working in the information
technology and services industry.
I am a dynamic, motivated and a highly driven sales professional. I specialize in high level
sales, negotiations, marketing, and business development across the South African
region. I have worked in the technology sales field, in distribution for the last 11 years and
in support for 6 years. I am passionate about sustainable technology sales, And business
growth. Customer Service, Sales, Customer Relationship Management (CRM), and Sales
Management
I apply my varied business skills to better understand my customer’s actual needs and
their business aspirations based on strategic deployment. My product portfolio includes
HP Hardware, Consumer Commercial and Enterprise, HP Print, Dell Consumer Commercial
and Enterprise, Lenovo Consumer and commercial, Acer, Samsung display, Kaspersky,
Asus, APC, Seagate, Kingston, Microsoft Hardware and Software, Epson, Oki, and lots of
Accessories.
Specialties: Purchase/Sales/ Brand development, Negotiation, Networking, cost savings,
profiling needs, business development through consultative selling and exhaustive
research and marketing.
I have a positive attitude – always willing and able to take on responsibilities, I put in the
extra time, and I increase team morale to get the job done no matter what it takes.
I am always able to adapt to changes and I have the ability to learn new things with ease –
I pride myself in always swimming no matter how deep the water may be.
My ability to exude confidence in tough situations is one of my key strengths.
Responsibility – I always take full responsibility to get a job done – ‘it starts and ends with
my name on the line‘
I am passionate about the growth and development of my teams.
Hard work, sacrifice, working in or leading teams, meeting new / diverse people, and the
satisfaction of success.
I am highly ambitious, passionate about what I do, and have sound interpersonal and
communication skills.
I believe in: Honesty / Humility / Respect for the individual / Stewardship / Compassionate
I love to be challenged in my career path.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Mid-Market Team Sales Account Manager

Tarsus Technologies
Johanessburg
04.2023 - Current
  • Taking of customer calls and giving them stock info, Placing of orders for customers, Advising on the correct spec of equipment for the Customers use, Drive overall sales planning, strategy to build & align sales teams and product SME's, Sales to achieve required set targets within The team and personal target set, Doing special bid and special configs of equipment To customer spec, Advising customers on the correct equipment for the Needed application, Keeping record of backorder and following up on Stock orders for the customers, Having regular sales and customer meetings, Following up with Logistics about delivery times, Currently certified in Dell Servers and Hardware, Certified in HP, DELL, ACER, LENOVO Hardware Sales, HP Servers, HP Printers, Samsung, Kingston, Seagate, Targus, APC, Eaton, Logging of calls on CRM, Sales of Security Products, Sophos, Juniper Kaspersky, Regular Customer Meeting and Visits do work on big sales deals, Excel in deal negotiation for the correct Environment, Grow division in both revenue and profit, Customer Centric Attitude, Go getter mindset, Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Sales Executive - Sales Specialist

CSSi South Africa
02.2023 - 04.2023
  • Taking of customer calls and giving them stock info, Placing of orders for customers, Regular Customer Meeting and Visits do work on big sales deals, Excel in deal negotiation for the correct Environment

SMB Team Sales Account Manager

Tarsus Technologies
Johannesburg
05.2011 - 02.2023
  • Taking of customer calls and giving them stock info, Placing of orders for customers, Advising on the correct spec of equipment for the Customers use, Sales to achieve required set targets within The team and personal target set, Doing special bid and special configs of equipment To customer spec, Advising customers on the correct equipment for the Needed application, Keeping record of backorder and following up on Stock orders for the customers, Having regular sales and customer meetings, Following up with Logistics about delivery times, Currently certified in Dell Servers and Hardware, Certified in HP, DELL, ACER, LENOVO Hardware Sales, HP Point of sales, HP Servers, HP Printers, Samsung, Kingston, Seagate, Targus, APC, Eaton, Logging of calls on CRM, Regular Customer Meeting and Visits do work on big sales deals, Excel in deal negotiation for the correct Environment
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Resolved customer complaints in a timely manner.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.

JNJ And OMRON Call Center Consultant

IBM Technical Support
04.2008 - 05.2011
  • Taking of customer calls and giving them IT support On most of the IBM products (in Italian and English), Giving support on Microsoft products, Giving support on IBM Lotus Notes, Assisting the team with his workload and to reach Our targets.

Kodak Technical Support Agent

Sykes Enterprises
12.2007 - 04.2008
  • Taking of customer calls and giving them IT support On all the Kodak Digital Products, Assisting my team to reach targets and goals set, Sending out of technical assistance e-mails to Customers to assist with their Camera Problems.

Team Leader Technical Support Desk

IBM
07.2007 - 12.2007
  • To manage the Italian Team to reach SLA and All other Targets that were put in place, and to have weekly Meetings with management and staff to insure targets, Provide guidance and training to the team, Quarterly meetings with Customer to discuss quality And business needs, Deal with day-to-day problems with staff and customer Issues, such as attendance and shifts and dissatisfied Users, Assist the call center manager in generating Accurate daily forecasts of incoming call volumes, Ensure that Customer Satisfaction remains a key Priority within the Team throughout the year, Analyses, develops, and assists in Implementing ideas for improved efficiency in problem identification and resolution.

Subject Matter Expert (Second Level Support)

IBM
01.2007 - 07.2007
  • Taking of customer calls and giving them IT support On most of the IBM products (in Italian), Giving support on Microsoft products, Supervising the Italian team on reaching targets, Assisting the team leader with his workload.

Call Center Consultant / Acting Team Leader

IBM
04.2006 - 01.2007
  • Taking of customer calls and giving them IT support On most of the IBM products (in Italian), Giving support on Microsoft products, Supervising the Italian team on reaching targets, Assisting the team leader with his workload.

Head Manager

Mastrantonio (Bedfordview)
11.2005 - 04.2006
  • To attend and to serve customers, Placing of orders for stock, Receiving of stock, Paying of staff wages, Doing mid-month stock recon, Doing month end stock taking, Doing daily transaction sheet for day's business, Weekly communication with staff problems.

Head Manager

Mastrantonio (Illovo)
05.2004 - 11.2005
  • To attend and to serve customers, Placing of orders for stock, Receiving of stock, Paying of staff wages, Doing mid-month stock recon, Doing month end stock taking, Doing daily transaction sheet for day's business, Weekly communication with staff, Organized Staff rosters.

Waiter

Mastrantonio (Bedfordview)
02.2003 - 04.2004
  • Attend to clients and placing orders, Serve customers

Material Controller (second line manager)

Barloworld Robor Open Section
08.2000 - 02.2003
  • To control material movement from production And doing paperwork to get material to reflect In stock warehouse on computer, To calculate production totals for days work And to do stock counts of raw materials, Phone overseas customers to confirm orders

Production Planner

Barloworld Robor Open Section
09.1998 - 07.1999
  • To order materials for production and to meet Job deadlines, Keep record of materials in stock and allocate Jobs to production mills

Electrical shop assistant

Sydcor
02.1997 - 09.1998
  • To repair broken industrial tools (grinders, drills), To assist manager to do tool inventory on sight

Manager

Café Rossini (Eastgate)
03.1996 - 01.1997
  • To do ordering of stock, To help staff helping customers, To do the cashing up of the days sales, Opening and closing of shop

Kitchen Apprentice

FG La Pasta
01.1995 - 02.1996
  • Learn the ropes in an industrial kitchen and And help with all the daily duties Performed by the kitchen staff, Prepare all the food for the airlines

Education

Some College (No Degree) -

Queens High School STD8 / Grade 10
Johannesburg

Some College (No Degree) - Electrical Equipment Installation And Repair

Germiston Technical College
Johannesburg

Skills

  • Sales Development
  • Account Management
  • Account Servicing
  • Account development
  • Client Relationship Management
  • Customer Service
  • Vendor Relations
  • Complaint Management
  • Upselling
  • Sales solutions
  • Forecasting abilities
  • Sales expertise
  • Excellent communication skills
  • Sales Forecasting
  • Relationship Building
  • Order Management
  • Customer Relationship Management (CRM)

Contacts

marco46v@yahoo.com

Cell:  082 774 1122

10   9th Avenue Bez-Valley

Johannesburg

2094

Language

English / Italian Fluent

Driver License

A and EB

Skills And Computer Literacy Details - Skills

  • MS Outlook
  • ERP Embrace
  • MS Office
  • MS CRM
  • IBM Lotus Notes
  • Most In House IBM Applications for Different Customers
  • Project Management Orientation
  • MCP
  • Customer Service Excellence Level 1 and Level 2
  • CRM
  • Dell Sales Professional
  • Microsoft Certified and Accredited
  • HP Network Professional
  • FICA Compliant

Certification

  • MS Outlook
  • ERP Embrace
  • MS Office
  • MS CRM
  • IBM Lotus Notes
  • Most In House IBM Applications for Different Customers
  • Project Management Orientation
  • MCP
  • Customer Service Excellence Level 1 and Level 2
  • CRM
  • Dell Sales Professional
  • Microsoft Certified and Accredited
  • HP Network Professional
  • FICA Compliant

Languages

English
First Language
Italian
Proficient (C2)
C2

Timeline

Mid-Market Team Sales Account Manager

Tarsus Technologies
04.2023 - Current

Sales Executive - Sales Specialist

CSSi South Africa
02.2023 - 04.2023

SMB Team Sales Account Manager

Tarsus Technologies
05.2011 - 02.2023

JNJ And OMRON Call Center Consultant

IBM Technical Support
04.2008 - 05.2011

Kodak Technical Support Agent

Sykes Enterprises
12.2007 - 04.2008

Team Leader Technical Support Desk

IBM
07.2007 - 12.2007

Subject Matter Expert (Second Level Support)

IBM
01.2007 - 07.2007

Call Center Consultant / Acting Team Leader

IBM
04.2006 - 01.2007

Head Manager

Mastrantonio (Bedfordview)
11.2005 - 04.2006

Head Manager

Mastrantonio (Illovo)
05.2004 - 11.2005

Waiter

Mastrantonio (Bedfordview)
02.2003 - 04.2004

Material Controller (second line manager)

Barloworld Robor Open Section
08.2000 - 02.2003

Production Planner

Barloworld Robor Open Section
09.1998 - 07.1999

Electrical shop assistant

Sydcor
02.1997 - 09.1998

Manager

Café Rossini (Eastgate)
03.1996 - 01.1997

Kitchen Apprentice

FG La Pasta
01.1995 - 02.1996

Some College (No Degree) -

Queens High School STD8 / Grade 10

Some College (No Degree) - Electrical Equipment Installation And Repair

Germiston Technical College
Marco Vendramin