Marco Cristofoli

• Exceed business expectations with high quality service delivery and effective business management.
• Safeguard company interests by expertly managing organization wide financial assets, controls and budgets.
• Achieve targets and aligned strategies with objectives through effective collaboration with board of directors.
• Cement company standards with consistent operational and vision leadership.
• Manage consistent and fully compliant monthly,quarterly and yearly reporting and forecasts.
• Help team fulfill mission and exceed goals by cultivating positive culture, structures and environment.
• Keep business on sound footing by tenaciously perusing and resolving operational and financial deficiencies.
• Confront complex realities of the cruising industry with insightful, innovative,and elegant leadership of day-to-day business and key projects.
• Serve as liaison between organization, shareholders and principles.
• Boost company profile , by interviewing with media professionals, attending conferences and giving polished speeches.
• Minimised employee turn over and human resources costs through proactive approach and careful management.
• Increase revenue and manage costs with improved marketing and customer engagement strategies, organised and approved promotional campaigns.
• Strengthen company position in the Travel and Tourism market, leveraging industry knowledge and business acumen to achieve consistent success.

S

• Led operational oversight and budgetary supervision for 200 plus staff in 4 locations.
• Increased company revenue and reduced debtors book by R 80 Million in 2 years. Through aggressive new strategies.
• Achieved substantial business turnaround from loss making to operational profitability by using market expertise and business knowledge to make proactive decisions.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.
• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
• Prepared organization for forecasted demand levels through effective operational planning.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
• Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.

• Streamlined company processes and procedures while enhancing customer satisfaction.
• Formulated analysis assessments to make informed decisions on proposed projects.
• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of brands represented.
• Led organization by developing professional and ethical culture.
• Met customer service standards and expectations consistently by effectively communicating and actively listening.

Responsible for the overall operations of the HWT Franchisor, including the management and development of the franchise network.

• Aligned Franchise vision, goals and objectives with company strategy to achieve consistently high results.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Partnered with vendors and suppliers to effectively manage and budget for the network of 100 plus Franchisees.
• Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Developed and implemented strategies to provide high-quality, creative and integrated business services.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained energy and enthusiasm in fast-paced environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Increased customer satisfaction by resolving product and service issues.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used coordination and planning skills to achieve results according to schedule.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Created regional sales plans and quotas.

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed and maintained relationships with Anglo American , Anglo Gold Ashanti and Transnet as well and suppliers through continual communication and effective service delivery.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Oversaw Hub branch and 15 In- houses, with a staff compliment of 250 people.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industry.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Received superior customer service satisfaction scores for consecutive quarters.