Marcia Zitha

Facilitate communication with clients in assigned cluster to nurture professional relationships.
Assist in managing client communication escalations and expectations in a timely manner.
Review and process dispatch requirements for sites without dedicated staff ensuring accuracy and proper labelling.
Monitor pods collection reports and service levels daily to maintain accuracy in clearance documentation.
Track and resolve client queries, logging all issues in QMS for corrective action implementation.

• Managed despatch operations through Winfreight System
• Oversaw fleet operations, managing three drivers to ensure timely deliveries
• Communicate Daily with carriers, suppliers, and various Departments within the company
• Secured cost-effective rates with service providers, maximising profitability
• Developed account management strategies for MSD, enhancing client relationships
• Provided accurate freight quotes to clients
• Booking of Airfreight / Road freight
• Booking of Collections
• Booking Collections
• Arranging Dangerous Goods Declarations
• Domestic and International Freight Tracking
• Customer Service Desk – Service all our clients
• Internal and External Queries by phone, email, and face to face
• Updating Customer Data
• Make Bookings with Carriers and Communicate with the relevant Borders
• Full Detail Waybill Capture