Summary
Overview
Work History
Education
Skills
Relevant Courses And Seminars
Additional Modules
References
Affiliations
References
Timeline
Generic

MARCIA NAIDOO

Midrand

Summary

A result – orientated professional with proven abilities and experience in strategic planning, operations finance management, logistics and Key Accounts Management improving efficiencies and project management. I have the ability to identify strengths and weaknesses and implement company policies and procedures, standards and changes in operations and systems which will optimize productivity and efficiencies within the organisation. I have a successful record of delivery and exceeding targets and can be relied upon to control costs and attain goals to ensure the organisation is functioning optimally. I am a visionary leader and a highly capable change-agent who consistently refines strategies and procedures to ensure.

Overview

27
27
years of professional experience

Work History

Operations Finance Manager

KTC-ZA
Centurion
09.2011 - Current
  • Management of Contractual deliverables for Operations Finance and Logistics and Key Accounts
  • Collaborated with multiple stakeholders and sub-contractors on a strategic plan for implementation of e-tolling in Gauteng
  • Established policies, procedures, and processes for transaction processing and Operations finance division
  • Design and review of strategy to achieve contractual obligations
  • Setting of targets and objectives for the department in line with the overall targets and objectives of the organisation
  • Responsible for the end to end accounting, reconciliation, payments activities and reporting to Executives, Board of directors, and SANRAL
  • Transaction and financial management including financial reporting
  • Identification, defining, selection, appointment and monitoring of performance and conduct of personnel required to achieve objectives
  • Management of all costs in relation to the schedule of payments including budgets
  • Identification, Monitoring and Mitigation of risks
  • Manage, monitor and report on all interfaces and interoperability with Toll Agencies and Key accounts
  • Manage and report on customer queries and complaints, financial reporting for the TCH and VPC
  • Management of KEY accounts reconciliation, payments and reporting and customer service
  • Monitor and report on transaction processing into and out of the TCH including trend analysis on a weekly and monthly basis
  • Successful implementation of the PCI project for the payments streams
  • Overseeing the Logistics department and stock control management including reviewing current business operations with the aim of improving and streamlining processes
  • Successful in setting up a logistics department including warehousing thus resulting in costs saving to the organisation in access of 2.5 million
  • Provide support to managers, supervisors and staff in terms of business transformations, changing processes and implementation of new processes
  • Manage, monitor and report on contractual KPI’s
  • Chairing of Contractual workgroup Meetings
  • Manage relationships with Employer Representatives and sub-contractors
  • Stream lead for audit reviews for the department
  • Handled quarterly and annual closes, and annual budgets, while troubleshooting various accounting and control issues
  • Increased productivity and morale by clarifying roles, multiskilling staff, and eliminating the need for overtime.
  • Prepared financial documents such as budgets, forecasts and reports.

Billing Supervisor

MTN South Africa
01.1997 - 01.2011
  • Manage and Optimize Billing Operations
  • Manage and Optimize bill delivery and layout
  • Ensure customer invoices and statements are generated and dispatched timeously relative to company billing regulations and standards
  • Manage and control bill runs/cycle migrations
  • Manage relationships with sub-contractors in terms of service delivery, adherence to contract, SLA Management
  • Identify, analyse and resolve issues relating to bill runs and customer billing
  • Ensure all cell phone transactions performed at network point are accounted for and billed to end user
  • Provide input into the planning and development of the retail billing system
  • Validation of reports to eliminate errors
  • Review departmental objectives monthly and quarterly and annually to ensure performance improvement
  • Provide a vision and objectives for the department in line with the company vision
  • Prepare reports reporting and highlighting current situation, risks and potential corrective measures
  • Ensure service levels and standards are not compromised
  • Train, develop and coach subordinates on an ongoing basis
  • Monitor performance and manage human resource issues
  • Performance management include coaching and mentoring of staff
  • Project Management – manage and ensure project completion within SLA and budget.

Education

Advanced Diploma - Project Management

Vaal University
Vanderbijlpark
09-2021

Management Advanced Programme -

WITS Business School
01.2014

Matric -

Trinity Secondary School
01.1991

Postgraduate - Business Management

Richfield

Skills

  • Change Management
  • Continuous Improvement of Operational Processes/Standards
  • Process Implementation
  • Financial Management and Accounting
  • Strategic thinking and leadership
  • Business performance improvement
  • Project Management
  • Logistics
  • Key Accounts Management
  • Relationship Management
  • Contractual Management
  • Compliance
  • People Management
  • Effective Negotiation
  • Persuasion
  • Listening and Communication
  • Analytical
  • Attention to detail and deadline driven
  • Critical thinking and decision making
  • Manager/Motivator
  • Problem solving
  • Report and business writing
  • Able to instil vision to achieve company goals while maintaining quality and customer service integrity through quality management
  • Successful in creating and implementing strategic plans and developing improved processes to meet short and long term objectives of the department and organisation
  • Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals
  • Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals
  • Effective communicator and relationship-builder with superior detail orientation
  • Able to establish team spirited environment through a positive and proactive leadership style
  • Train management in the daily jobs including reporting and human resource management Empowers subordinates to makes decisions in order to better service the customer and fulfil contractual obligations
  • Create and implement business processes and procedures to streamline efficiencies and ensure contractual obligations are achieved
  • Financial and accounting activities including relevant reporting to stakeholders
  • Performance Analysis
  • Budget Forecasting
  • Strategic Planning
  • Regulatory Compliance
  • Financial Management
  • Departmental Oversight
  • Verbal and Written Communication
  • Stakeholder Management
  • Mentoring and Training
  • Human Resources
  • Improvement Recommendations
  • Customer Relationship Development
  • KPI Management
  • Internal Controls
  • Coaching and Training
  • Debt Management

Relevant Courses And Seminars

  • Sales & Negotiation workshop
  • Customer Relations & Beyond Customer Service
  • Disciplinary hearings(Employee Relations)
  • Target selection and conducting interviews
  • Supervisory Fundamentals
  • Management and Leadership workshop
  • Work place diversity
  • Coaching for results.
  • Presentation skills.

Additional Modules

  • Competitive Intelligence
  • Leadership – Storytelling

References

Available on request

Affiliations

Nature lover who loves hiking and spending time exploring new places

References

References available upon request.

Timeline

Operations Finance Manager

KTC-ZA
09.2011 - Current

Billing Supervisor

MTN South Africa
01.1997 - 01.2011

Advanced Diploma - Project Management

Vaal University

Management Advanced Programme -

WITS Business School

Matric -

Trinity Secondary School

Postgraduate - Business Management

Richfield

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MARCIA NAIDOO