Marchelle Tomsen
Sales Amin , Catering
Gansbaai,WC
Summary
Dynamic Sales Assistant at Expert Loans with a proven track record in exceeding sales targets and enhancing customer satisfaction. Skilled in complex problem-solving and customer needs assessment, I fostered strong relationships, processed loan applications efficiently, and contributed to a loyal client base through exceptional service and product knowledge.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Expert Loans.
09.2023 - 07.2025
- Assisted customers in understanding loan products, providing tailored information to meet individual financial needs.
- Utilized customer relationship management software to track client interactions and streamline communication processes.
- Processed loan applications and gathered necessary documentation, ensuring compliance with regulatory guidelines.
- Coordinated with lenders and underwriters to expedite application approvals and enhance customer satisfaction.
- Conducted follow-up calls with clients to address inquiries, fostering strong relationships and encouraging repeat business.
- Maintained accurate records of client transactions and communications, supporting efficient workflow within the team.
- Supported marketing initiatives by distributing promotional materials and engaging with potential clients at community events.
- Participated in training sessions to stay updated on industry trends and product offerings, enhancing service delivery capabilities.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed loyal customer base by providing consistent, high-quality service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Education
No Degree - Business Management
E Learning College
Cape Town, South Africa 04.2001 -
Skills
Complex Problem-solving
Timeline
Sales Assistant
Expert Loans.
09.2023 - 07.2025
No Degree - Business Management
E Learning College
04.2001 -
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