Marchell Angeliqe Smith

• Championed a culture of continuous learning throughout the organization by promoting curiosity, exploration, and skill development among all employees.
• Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all locations.
• Partnered with HR on talent management initiatives such as succession planning, leadership development programs, and performance evaluations.
• Spearheaded efforts towards achieving industry certifications or accreditations related to employee skills enhancement programs offered within the organization.
• Negotiated contracts with external vendors for cost-effective access to specialized training resources and tools.
• Implemented continuous improvement strategies in response to feedback from employees and management alike.
• Established a mentorship program to promote peer-to-peer learning and foster a positive workplace culture.
• I oversaw budget allocation for the national training department, optimizing resource utilization while meeting organizational needs.
• Evaluated the effectiveness of training programs, making data-driven adjustments as needed.
• Conducted regular assessments of staff competencies, using results to guide ongoing professional development plans.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Streamlined onboarding processes for new hires, reducing time to productivity for employees.
• Created engaging instructional content that catered to diverse learning styles, enhancing participant comprehension.
• Improved overall team efficiency with customized training materials tailored to specific job roles.
• Monitored industry trends in professional development, ensuring that curriculum remained current and relevant at all times.
• Collaborated with cross-functional teams to align training objectives with organizational goals.
• Supported company growth by identifying skill gaps and developing targeted training initiatives.
• Increased employee retention rates through effective career development planning and support.
• I reviewed and edited all training materials for accuracy and company policy compliance.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated technical training and personal development classes for staff members.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Implemented new learning strategies depending upon employees' skill levels.
• Selected and assigned instructors to conduct specific training programs.
• Created an in-depth training manual for all employees.
• Directed field training to enhance participants' skills.
• Overall responsibility to ensure that training provided is in line with legal, SETA / NAMB, OEM and company framework of objectives, standards and general best practice requirements

• Championed a culture of continuous learning throughout the organization by promoting curiosity, exploration, and skill development among all employees.
• Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all locations.
• Partnered with HR on talent management initiatives such as succession planning, leadership development programs, and performance evaluations.
• Overall responsibility to ensure that training provided is in line with legal, SETA / NAMB, OEM and company framework of objectives, standards and general best practice requirements
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, annual skills audits and consultation with line managers for EIE Group and Dealers
• Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement
• Draw an overall or individualized training and development plan that addresses needs and expectations and provide opportunities for ongoing development for EIE Group and Dealers
• Research new training materials, resources and supplies that might enhance training procedures and provide value to employees within EIE Group and Dealers
• Review existing training materials produced by third parties to determine appropriateness and relevance
• Modify or create course materials and training programmes and manuals to meet specific training needs
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Manage costs for department as a whole, all programmes, productions, and publications in order to report to organisation executives regarding a return on investment
• Maintain a keen understanding of training trends, developments and best practices and maintains understanding of new technical, educational and training techniques and methods
• Specialise in particular industry and keeps current on the activities and needs of the industry by attending regular meetings, conferences, and seminars
• Negotiates with staff and management representatives to resolve training problems and to promote the establishment of new programs within EIE Group and Dealers
• Conduct recruitment / selection and placement of training program participants, Apprentices and Learners for EIE Group
• Ensure efforts and contributions are focused to grow the company’s skilled workforce in line with the business objectives of EIE Group
• Provide visible leadership which supports and encourages employees, provide opportunities for ongoing development and drives a learning culture
• Conducts regular Branch, Dealer and OEM visits / meetings to ensure currency and quality of training and development offered

• Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
• Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
• Improved productivity across departments by delivering engaging workshops on time management and effective communication techniques.
• Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
• Standardized company-wide technical documentation by developing clear guidelines and templates for use in all departments.
• Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
• Conduct integrated courses and training modules focused on key areas.
• Ensure compliance with Merseta, TETA and NAMB
• Planned and executed activities to promote skills and development.
• Create new lesson plans based on the course objectives.
• Facilitate group sessions and provide one-on-one support.
• Control training programs
• Evaluate training programs
• Plan and schedule training
• Evaluate training material
• Conduct trade test preparation with apprentices.

• Measured post-training effectiveness using various evaluation methods such as surveys and follow-up interviews with participants for continuous improvement purposes.
• Contributed to the growth of in-house expertise by mentoring junior trainers, sharing knowledge, and providing constructive feedback.
• Collaborated with subject matter experts to ensure accuracy and relevancy of all training materials developed.
• Enhanced employee technical skills by developing and delivering comprehensive training programs.
• Assess and Moderate learners POE(Portfolio of Evidence)
• Trade Test Officer for auto-electrical qualification.

• Contributed to shop revenue growth by consistently delivering exceptional service to clients, resulting in repeat business and referrals.
• Maintained a high level of expertise in current automotive technology, staying up-to-date on industry trends and advancements.
• Provided comprehensive training to junior technicians, fostering a supportive learning environment that encouraged skill development.
• Improved vehicle safety by performing thorough inspections and addressing all electrical concerns.
• Optimized battery life through regular maintenance checks, ensuring reliable vehicle operation for clients over time.
• Installed aftermarket accessories such as remote starters, alarms, GPS tracking devices, contributing to improved client security measures.
• Effectively communicated with customers to explain technical diagnoses and recommend appropriate repair solutions tailored to their needs.
• Enhanced vehicle performance by diagnosing and repairing complex electrical issues in various makes and models.
• Reduced repair time with efficient diagnostic testing and identification of electrical malfunctions.
• Streamlined repair processes by maintaining well-organized workspaces, tools, and equipment inventory for optimal efficiency.
• Collaborated with colleagues to resolve challenging auto electrician cases, maximizing team efficiency and effectiveness.
• Minimized downtime for clients by prioritizing urgent repairs when necessary.
• Completed wiring installations for custom lighting systems, enhancing vehicle aesthetics and functionality.
• Fostered strong relationships with local dealerships and parts vendors which led to quicker delivery of needed items.
• Performed regular maintenance of shop tools, equipment and facilities, contributing to a safe working environment for all team members.
• Ensured compliance with safety regulations by following established protocols during repair procedures.
• Rebuilt electrical units such as door controls and security systems.
• Tested wiring for issues and removed faulty sections.
• Tested starters, door controls and generators for proper functioning.
• Read and interpreted technical documentation such as drawings and diagrams.

Autotronics L2 ; L3 & L4

Auto-Electrical Trade Test

• Improved employee performance, implementing training programs and conducting regular performance reviews.
• Increased revenue through strategic planning and market analysis.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
• Planned and coordinate logistics and materials for board meetings, committee meetings.
• Prepare and distribute payroll for staff
• Draft monthly time sheets for arm response department
• Answered telephone inquiries from clients.
• Verified and created claim numbers by communicating with various insurance companies
• Corresponded with clients through email and telephone
• Organized all new hire security and temporary paperwork

• Manage wide variety of customer service and administrative task to resolve customer issues quickly and efficiently
• Served as the main liaison between customers, management and sales teams
• Contact customers to follow up on purchases
• Politely assisted customers in person or via telephone
• Describe products to customers and accurately explained details and care of merchandise