Marche Botes
Recoveries & Liabilities Specialist
Riverlea
Summary
Dynamic Settlements/Liabilities Consultant with proven expertise in strategic negotiation and claims processing. Adept at conducting thorough investigations and fostering collaborative teamwork, I consistently secured optimal settlement outcomes while enhancing client relationships. Committed to delivering timely resolutions and ensuring compliance with legal regulations.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages
Work History
Settlements/Liabilities Consultant
Auto & General Australia
10.2024 - Current
- Evaluated accident claims to determine liability.
- Fielded inquiries from counterpart insurance firms.
- Coordinated the appointment of assessors as required.
- Negotiated settlements grounded on accident analysis.
- Composed persuasive arguments and drafted settlement agreements for third parties.
- Managed payment processing and file closure upon settlement resolution.
Liabilities Specialist
One Insurance Company
07.2023 - 04.2024
- Efficiently managed the intake of new files from motor and non-motor claims, ensuring a streamlined process.
- Analyzed key merits of claims to assess validity and potential exposure.
- Proactively requested outstanding documents from third parties to expedite claim resolution.
- Conducted in-depth investigations into claim circumstances, identifying critical evidence and relevant information.
- Oversaw public liability claims from inception to resolution, ensuring compliance and timely outcomes.
- Composed compelling settlement offers for third parties, promoting favorable resolutions.
- Negotiated effectively with third parties to secure optimal settlement outcomes, maximizing value.
- Coordinated assessors' appointments and managed payment processes to ensure timely disbursements.
Liabilities Specialist
MCB - Motor Claims Bureau
03.2017 - 06.2023
- Efficiently managed the receipt and review of new claims files, ensuring a comprehensive understanding of merits and necessary documentation.
- Conducted in-depth investigations into claim circumstances, evaluating documentation, policy terms, and legal regulations to ensure compliance.
- Collaborated with assessors, facilitating timely payments upon report completion, to streamline claims processing.
- Maintained effective communication with claimants, policyholders, and relevant parties, fostering transparency and trust throughout the claims process.
- Processed claims payments, settlements, and reserves in alignment with company policies and regulatory standards, ensuring accuracy and compliance.
- Negotiated settlements that minimized liabilities while optimizing costs, enhancing the company's financial outcomes.
- Attended to the appointment of attorneys in the correct jurisdiction, ensuring thorough follow-up on feedback and invoice processing.
- Managed both motor and non-motor claims, including public liability matters from initiation through to resolution.
Liability Administrator
Mutual & Federal
06.2013 - 05.2016
- Answering telephone and email queries from the brokers.
- Updating e-log notes.
- Acknowledging receipt of claim towards broker / direct client.
- Identifying partially feasible matters to be handed over to contingency litigation.
- Identifying non feasible recovery matters and finalising those matters.
- Ensuring that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line.
- Utilising external resources in order to obtain critical information.
Recoveries Advisor
Telesure Group Services
07.2011 - 05.2013
- Opening new files and tracing the third party on various systems.
- Checking if third parties have insurance on their vehicle.
- Taking calls from clients and advising them of their claim progress.
- Drafting & sending LOD'S to other insurance companies & uninsured third parties.
- Registering new third party claims and allocating them to the consultants.
- Answering telephone calls and directing them to the consultants.
Education
Matric - English, Afrikaans, Business Studies, Economics, Mathematics, Accounting, Life Orientation
Riverlea Secondary School
Skills
- Claims processing expertise
- Strategic negotiation skills
- Conducting investigations
- Understanding legal regulations
Effective time management
Collaborative teamwork
Customer relationship management
Experienced with MS Office applications
Assessment of client requirements
Effective task management
Personal Information
- Date of Birth: 07/10/91
- Nationality: South African
- Marital Status: Single
Timeline
Settlements/Liabilities Consultant
Auto & General Australia
10.2024 - Current
Liabilities Specialist
One Insurance Company
07.2023 - 04.2024
Liabilities Specialist
MCB - Motor Claims Bureau
03.2017 - 06.2023
Liability Administrator
Mutual & Federal
06.2013 - 05.2016
Recoveries Advisor
Telesure Group Services
07.2011 - 05.2013
Matric - English, Afrikaans, Business Studies, Economics, Mathematics, Accounting, Life Orientation
Riverlea Secondary School
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