Marcel Okechukwu Jnr Nwosu
System analyst
Abuja,Niger
Summary
Analytical, innovative and solution oriented system analyst passionate about IT and everything within its orbit. Skilled, hands-on-experience, working across the full stack of web development and graphic design. Adept in SQL and java script with proven track record on contribution and delivery above quota. Motivates self and team members to achieve organizational goals.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Website Admin & Developer/ Graphics Designer
Granary Media
Abuja, Nigeria, Niger
03.2021 - Current
- Abuja, Nigeria.
- Incorporated Graphic designers/artists design graphics for use in media products such as magazines, labels, advertising.
- Designed, developed, maintained, and troubleshooted websites.
- Created and updated content, backups, implemented security protocols, .
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers
- Redeveloped e-commerce website and improved user interaction and experience by implementing SEO optimized design and new marketing techniques that improved sales by 60% and traffic by 50%.
- Organized 3 training and workshop sessions for 10 staff on managing inventory for e commerce website smarter and faster which improved productivity.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Collected and responded to user feedback through iterative improvements to site structure and content
- Tested and debugged site updates and prevented functional flaws from impacting public visitors
- Completed all phases of systems development life cycle (SDLC), including analysis, design, development, testing and support.
Service Desk Analyst
Galaxy Backbone Ltd
Abuja, Nigeria, Nigeria
10.2019 - 11.2020
- In charge of client satisfaction with services offered by company.
- Managed support requests from clients remotely and in person.
- Independently resolved customers technical issues.
- Point-person on assessing processes and troubleshooting problems when required.
- Managing other ad hoc activities and resources of clients as required.
- Upsold products and services to increase company revenue by [10]% beyond targets
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Engaged in user support interactions via telephone, chat and email platforms
- Independently and effectively resolve customers technical issues.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
Junior Developer - Intern
Quanteq Technology Services
Abuja, Nigeria, Nigeria
01.2018 - 08.2018
- Supported development of company website.
- Active role in designing graphics for ads and sites.
- Successfully delivered multiple workshops with over 50 employees on Photoshop in Quanteq’s computer training program.
Cisco Certified Network Analyst
Microsoft, Aptech
Abuja, Nigeria, Nigeria
2021 - 2021
- MS O ce suite foundation to advanced user, Advanced knowledge of Networking – Routing & Switching.
- Managed team of [5] employees, overseeing hiring, training, and professional growth of employees
- Improved operations through consistent hard work and dedication
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained energy and enthusiasm in fast-paced environment
- Worked with company's customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving technical issues
Education
BASc - Computer Science
Renaissance University
Enugu State, Nigeria 03.2016 - 02.2019
High School Diploma -
American University of Nigeria
Adamawa State, Nigeria 09.2013 - 07.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Graphic designers/artists design graphics for use in media products such as magazines, labels, advertising
Graphic designers/Designing, developing, maintaining, and troubleshooting websites
Graphic designers/artists design graphics for use in media products such as magazines, labels, advertising Designing, developing, maintaining, Responsible for creating and updating content, implementing security protocols, creating backups
Monitor performance by evaluating the performance of the website
Offer technical support by constant maintenance of the website after setup
Timeline
Website Admin & Developer/ Graphics Designer
Granary Media
03.2021 - Current
Service Desk Analyst
Galaxy Backbone Ltd
10.2019 - 11.2020
Junior Developer - Intern
Quanteq Technology Services
01.2018 - 08.2018
BASc - Computer Science
Renaissance University
03.2016 - 02.2019
High School Diploma -
American University of Nigeria
09.2013 - 07.2015
Cisco Certified Network Analyst
Microsoft, Aptech
2021 - 2021