Marcelle Meiring
IT Project Manager: Zoho Premium Partner
Cape Town
Summary
Results-driven IT Project Manager with 2 years of experience in Zoho Project & Desk Management, risk mitigation, and project leadership. Passionate about delivering high-quality work, driven and innovative. Attention to detail allows for maintaining organization while identifying opportunities for process improvements. Strategic planning and execution have successfully driven IT projects to completion. Excels at coordinating cross-functional teams and effectively managing project risks. Leveraging technical expertise to consistently deliver high-quality solutions that align with business objectives.
Overview
10
10
years of professional experience
2
2
Languages
Work History
IT Project Manager: Zoho Premium Partner
Consult JC
Georgia, Atlanta, USA (Remote)
09.2023 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Planned, designed, and scheduled phases for large projects.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
Project/ BU Management
TForge
Midrand
03.2018 - 08.2023
- Worked closely with operations and engineers to ensure project needs are fulfilled and budgets were honored
- Company Strategic Decisions and Implementation
- System and Policy improvements
- Management of Operational departments (Sales, HR, Doc Control, Payroll execution
- Corporate Governance (Ensures the company complies with King IV standards)
- Company/Board secretarial Duties: AGM, Governing Body, Audit & Risk Committee, Remuneration, Exco & Manco
- Induction / Training on Project integration systems
- Heads Human resources, time-tracking, standby/ Overtime, Employment Contacts, BEEE, SDL, Disciplinary actions, Tax directives, Section 189, etc
- Employee relations, conducting One on Ones and monthly performance management
- Project Management:
- Project and Deployment plans
- Planning of resources needed to achieve project deliverables
- Set and continually manage project expectations with resources as well as other stakeholders via bi-weekly sprint sessions
- Manage financial objectives through project budget, scheduling expenditures, analysing variances, and imitating corrective action
- Accounting, costing, and billing for each project
- Conduct risk assessments for each project
- Timesheet Record Keeping and Reporting
Retention Specialist
Outsurance
Centurion
01.2015 - 01.2018
- Helped to increase customer retention by striving to create wonderful customer experiences
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Identified and maximized sales opportunities, and increased customer retention rates
Education
Zoho Projects & Zoho Desk Certified -
Zoho Certifications
12-2024
Bachelor of Commerce - Business Administration
Lyceum
1 2020 - 1 2023
Short Courses - Project Management
Udemy
01.2022 - 2 2022
FAIS Accreditation - undefined
Outsurance
01.2015 - 2 2015
Matric - undefined
Brits High School
01.2009 - 12 2013
Skills
Software development life cycle
Client relations
Risk management
Project scheduling
Stakeholder management
Data analytics
Network administration
Root-cause analysis
Business analysis
Requirements analysis
Scrum framework
Cross-functional team leadership
Project management
Personal Information
- Date of Birth: 11/25/94
- Nationality: South African
- Driving License: Code B
Timeline
IT Project Manager: Zoho Premium Partner
Consult JC
09.2023 - Current
Short Courses - Project Management
Udemy
01.2022 - 2 2022
Project/ BU Management
TForge
03.2018 - 08.2023
Retention Specialist
Outsurance
01.2015 - 01.2018
FAIS Accreditation - undefined
Outsurance
01.2015 - 2 2015
Matric - undefined
Brits High School
01.2009 - 12 2013
Zoho Projects & Zoho Desk Certified -
Zoho Certifications
Bachelor of Commerce - Business Administration
Lyceum
1 2020 - 1 2023