Marcell Crous
Virtual Assistant
Cape Town
Summary
Detail-oriented Virtual Assistant with a background in education, administration, and client support. Skilled in managing scheduling, inbox organisation, research, and workflow coordination, ensuring smooth operations for businesses and individuals. Proficient in Google Workspace, Microsoft Office, and CRM tools, with a strong ability to multitask and problem-solve. Highly organised, adaptable, and committed to improving efficiency while providing excellent support. Passionate about helping clients stay on top of tasks and streamline their daily operations.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Owner and Virtual Assistant
Marcell's Assistant Virtual Agency (MAVA)
Cape Town
08.2024 - Current
- Provide scheduling, email management, and task coordination for small businesses and individuals.
- Assist with research, document formatting, and content proofreading.
- Maintain organised digital records and ensure timely follow-ups for clients.
Part-Time Teacher
BlingABC
Asia
08.2024 - Current
- Deliver online lessons and track student progress digitally.
- Utilise virtual tools to enhance interactive learning.
Tutor
Self-employeed
Cape Town
01.2024 - Current
- Provide personalized tutoring sessions in Mathematics, English, and foundational subjects, reinforcing my ability to adapt to diverse client needs
Foundation Phase Teacher
Tamboerskloof Primary School
Cape Town
01.2023 - Current
- Manage lesson planning, scheduling, and classroom administration.
- Maintain student records, reports, and parent communication.
- Develop engaging learning materials and structured workflows for classroom efficiency.
Education
Bachelor of Education - Foundation Phase
Stellenbosch University
Stellenbosch, South Africa 04.2019 - 01.2022
Skills
- Administrative & Project Coordination – Skilled in scheduling, inbox and workflow management, data entry, research, and report preparation
- Client & Communication Management – Strong written and verbal communication (English & Afrikaans), professional document formatting, proofreading, and client relationship management
- Technology & Software – Proficient in Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Word, Excel, PowerPoint), HubSpot (Basic CRM), Zoom, and ChatGPT
- Problem-Solving & Critical Thinking – Able to troubleshoot issues, streamline workflows, and find practical solutions to challenges
- Multitasking & Time Management – Comfortable handling multiple tasks, prioritising workloads effectively, and meeting tight deadlines
- Attention to Detail & Accuracy – Highly organised with a keen eye for detail, ensuring accuracy in documents, data, and processes
- Adaptability & Quick Learning – Able to learn new systems and tools quickly, adjusting to evolving workflows and technologies
- Collaboration & Team Support – Personable and proactive, working well in teams and providing reliable support to colleagues and clients
Certification
Virtual Assistant Online Course, Sonja Arendse, Completed comprehensive training in administrative support, time management, and client communication.
Accomplishments
- Top Ten Academic Achievers (2019)
- Golden Key International Honour Society Member
Work References
- Corlea Muller, Foundation Phase Teacher, mullercorlea@gmail.com, 082 323 1727
- John Wileman, CEO of W.IT, john@wit.co.za, 082 567 5682
Additional Information
- Launched Marcell’s Assistant Virtual Agency (MAVA) and began building a client base through high-quality service and referrals.
- Developed efficient administrative workflows that improved task management and client productivity.
- Recognised for strong time management and adaptability in both educational and administrative roles.
Certifications
Virtual Assistant Online Course | Sonja Arendse
Trained in administrative support, time management, and client communication.
CRM Basics: Unlock Business Growth through Relationships | Madecraft & Dan Moyle
Covered CRM tools, client database management, and relationship-building strategies.
Teaching English as a Foreign Language (TEFL) | The TEFL Academy (Qualifi Level 3 Certificate – 120 Hours)
Developed skills in written and verbal communication, lesson structuring, and professional client interaction.
First Aid Level 1 & 2 | Institute for Career Development
Certified in basic life support and emergency response.
Timeline
Owner and Virtual Assistant
Marcell's Assistant Virtual Agency (MAVA)
08.2024 - Current
Part-Time Teacher
BlingABC
08.2024 - Current
Tutor
Self-employeed
01.2024 - Current
Foundation Phase Teacher
Tamboerskloof Primary School
01.2023 - Current
Bachelor of Education - Foundation Phase
Stellenbosch University
04.2019 - 01.2022
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