Maraya Nkuna
Business Analyst
Centurion
Summary
Seasoned Business Analyst offering 8 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
Blue Label Telecoms CEC
09.2024 - Current
- Gather business requirements and translate them into functional requirements for improvement and enhancement
- Meet with users to gather requirements for project definition
- Manage multiple initiatives simultaneously
- Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
- Become a subject matter expert on our data, processes, and business methodologies
- Develop requirements according to documentation standards
- Analyse existing procedures and evaluate requested requirements to identify system improvements and process changes
Specialist: Business Analyst
Vodacom
04.2023 - 08.2024
- Employed agile software development methods for effective project delivery
- Conducted feasibility studies to align development with business objectives
- Collaborated with product owners to gather and document requirements
- Created user stories and documented business events framework
- Translated business requirements into technical specifications
- Conducted testing and quality assurance to ensure system performance
- Facilitate backlog refinement meetings to prioritize and refine user stories
- Developed technical requirements and project plans in collaboration with senior analysts
- Developing and arranging the offer matrix with configuration details for big data
- Engage in addressing change requests that have been prioritized by the Product Owner
- Conducting root cause analysis through the application of data analysis methods to uncover the fundamental reasons and factors that contribute to a situation or problem
Junior Business Analyst
Vodacom
02.2021 - 03.2023
- Analyzing business requirements to clarify the scope and define solutions
- Documented end-to-end business processes
- Documented user stories and business events framework
- Analyzed business requirements and converted them into technical specifications
- Collaborated with cross-functional teams to ensure on-time deliverables
- Conducted testing and quality assurance for system functionality
- Running daily stand-up and backlog refinement
- Revamping business processes to harmonize with the objectives of the organization
Business Consultant
Edcon
02.2020 - 09.2020
- Analyzing business requirements and existing processes to define solutions
- Using automation tools like macros in applications such as Microsoft Excel to speed up and simplify repetitive tasks or processes within a company
- Provided technical support to users
- Acted as the first point of contact for end-users, providing timely and effective technical support to resolve issues related to software applications
- Designed, developed, and coded custom programs tailored to specific business requirements using languages such as VBA (Visual Basic for Applications)
- Developed and coded programs based on requirements gathered from the business
Application Support Associate
Accenture
09.2018 - 03.2020
- Conducted data analysis for business insights
- Contributed to the development and maintenance of documentation, including user guides and training materials, to ensure smooth onboarding and support for end-users
- Participated in user acceptance testing (UAT) activities to validate system changes and enhancements, ensuring they meet business requirements and quality standards
- Identified opportunities for process improvement and efficiency gains, proposing and implementing solutions to optimize workflows and enhance productivity
- Acted as a liaison between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa to facilitate effective communication and understanding
- Provided training and guidance to end-users on system functionalities, best practices, and troubleshooting techniques to promote user adoption and proficiency
Graduate Consultant
Oracle
05.2017 - 09.2018
- Support senior Business Analysts in the collection and documentation of business requirements via interviews, workshops, and analysis of documentation
- Contribute to the creation of requirement documents, user stories, process flows, and additional project artifacts to guarantee thorough and understandable documentation of business requirements and solutions
- Executed SQL queries within Oracle systems to retrieve necessary records for analysis
- Provided cloud application support to the end users
- Designed supply chain and asset maintenance process flows
- Integrated Oracle systems with the client's applications
Education
BITHons - Information Systems
University of Pretoria
01.2022 - 01.2023
B.Tech - Software Development
Tshwane University of Technology
01.2018 - 01.2019
N.Dip - Software Development
Tshwane University of Technology
01.2013 - 01.2016
Skills
Problem-solving
Requirements gathering
Analytical thinking
Project management
Data analysis
Business process mapping
User acceptance testing
Business process modeling
Systems analysis
Effective communication
Timeline
Business Analyst
Blue Label Telecoms CEC
09.2024 - Current
Specialist: Business Analyst
Vodacom
04.2023 - 08.2024
BITHons - Information Systems
University of Pretoria
01.2022 - 01.2023
Junior Business Analyst
Vodacom
02.2021 - 03.2023
Business Consultant
Edcon
02.2020 - 09.2020
Application Support Associate
Accenture
09.2018 - 03.2020
B.Tech - Software Development
Tshwane University of Technology
01.2018 - 01.2019
Graduate Consultant
Oracle
05.2017 - 09.2018
N.Dip - Software Development
Tshwane University of Technology
01.2013 - 01.2016