MARATWA SHARON TSHILI
REFLUELING LNOC TEAM LEADER
Pretoria
Summary
I am experienced in the Team Leading of the performance of the local refueling operations center. I am dedicated to quality planning, executing and coordinating to meet required SLAs as well as reporting to ensure stability of the customer’s infrastructure.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
REFUELING LNOC TEAM LEADER
Huawei Technologies
02.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Planning and implementation
- Fuel Auditing • Network operations center facilitations
- Assist Regional Manager with work requirement •Communication and troubleshooting until it has been closed, • Manage excel trackers and report daily to management • Completing and updating information on systems
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Manage day-to-day operational aspects of project scope and prepare status reports for management
Education
No Degree - INFORMATION SYSTEM AND TECHNOLOGY
EKURHULENI EAST COLLEGE
Springs, South Africa 04.2001 -
High School Diploma -
NGULU HIGH SCHOOL
Groblersdal, South Africa 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Documentation and reporting
Team building
Technical support
Client support
HARD SKILLS – Microsoft Office, Database management, Calendar management, Proficiency with office equipment, Accurate data entry Editing and Proofreading
SOFT SKILLS – Communication (written and verbal), Prioritization and problem-solving Organization and planning Research and analysis Attention to detail Customer service Phone Etiquette Teamwork and delegation Flexibility and efficiency
Certification
INFORMATION SYSTEMS AND TECHNOLOGY LEVEL 2
REFERENCE
NTHABISENG PEARL MOKGOPE | REFUELING NOC HQ
+27 79 647 8114 | pearlnthabi@gmail.com
Timeline
REFUELING LNOC TEAM LEADER
Huawei Technologies
02.2023 - Current
No Degree - INFORMATION SYSTEM AND TECHNOLOGY
EKURHULENI EAST COLLEGE
04.2001 -
High School Diploma -
NGULU HIGH SCHOOL
04.2001 -
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