Mapule Lisbeth Mokwele
HR ASSISTANT, BENEFIT ADMINISTRATOR AND SALES
Mabopane
Summary
Results-driven professional skilled in creating and implementing effective training programs for diverse teams. Proven track record of enhancing employee skills and fostering collaborative learning environment. Known for adaptability and strong focus on achieving measurable outcomes through teamwork and flexibility.
Overview
13
13
years of professional experience
Work History
Corporate Trainer and Benefit Administrator
Timlin Enterprises
09.2023 - 11.2025
- Developed effective training manuals, modules and teaching aids.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed training programs to meet company objectives.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Played active part in annual negotiations with providers.
Senior HR Associate, Group Sales and Guest Billing
Kalahari Resorts & Conventions
12.2018 - 09.2023
- Streamlined HR operations by automating manual processes and introducing digital tools for efficient recordkeeping.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular feedback sessions.
- Reduced labor law violations by staying up-to-date on relevant legislation changes and providing timely updates to management teams.
- Improved overall company culture by organizing team-building events, workshops, and open forums for employees to voice their concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
Administration (ABSA Project)
Trade-Link Retail System (Pty)Ltd
01.2018 - 07.2018
- Data capture.
- Call center key roles to clean the data, collect missing information from the client’s data and up-selling devices (Point of Sale).
- Collecting sign-offs from technicians.
- Completing the travelling allowance section for field technicians and maintain mileage logs.
- Data scheduling for technicians to go on site.
- Archiving and sorting of field technicians reports.
- Ensured timely delivery of correspondence through proper mail handling procedures and efficient distribution practices within the organization.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee orientation processes.
- Provided valuable assistance in research projects, gathering data, compiling results, and presenting findings to relevant parties.
- Demonstrated strong multitasking abilities while handling multiple responsibilities simultaneously without compromising on quality or accuracy.
Administration Assistant
Refentse Primary School
04.2013 - 12.2017
- Playing a key role as a volunteer administrator assistant within the Department of Education and Sport Development.
- Providing a prompt and appropriate response to unforeseen problems, including making innovative decisions to prevent future repercussions.
- Actively involved in NTA, and also in recruitment selection at the school.
- Developing positive relationships with parents and educators.
- I am personally responsible for the School Governing Body meeting and am also part of the SGB as a financial secretary.
- Handling school finances.
- Personally responsible for the South African School Administration Management System (SA-SAMS), which captures multiple data points, including school information, learner, parent, and educator profiles, timetables, financial information, curriculum data, mark schedules, etc.
- Administration and reporting requirements.
- Data capturing of learner marks, attendance and new applications and also educator’s personal i
- Recording stock.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
Education
Bachelor of Honors Degree - Industrial & Organisational Psychology
University of South Africa
Pretoria 04.2001 -
Teach English as a Foreign Language - undefined
Destination TEFL
Siem Reap, Cambodia01.2020
Bachelor's Degree - Industrial & Organisational Psychology
University of South Africa
Pretoria01.2017
NQF Level 5, Programme - Industrial & Organisational Psychology
University of South Africa
Pretoria01.2010
Grade 12 - undefined
Hebron Technical & Commercial High
Brits01.2007
Skills
HR policies and procedures
Personnel file management
Employee relations
Recruitment strategies
Talent acquisition
Lesson planning and Scheduling
Lecturing
SA School Administration & management system
Facilitation techniques
Research
Mentorship
Tool selection
References
Jason Timlin: Corporate Manager, jasontimlin@me.com, +1 608 448 2215
Tiffany Boardman : Corporate Human Manager, tboardman@kalahariresorts.com, +1 608 254 5466 Ext. 4367
Albert Mogapi: mogapiali@gmail.com, 012 707 7005
Timeline
Corporate Trainer and Benefit Administrator
Timlin Enterprises
09.2023 - 11.2025
Senior HR Associate, Group Sales and Guest Billing
Kalahari Resorts & Conventions
12.2018 - 09.2023
Administration (ABSA Project)
Trade-Link Retail System (Pty)Ltd
01.2018 - 07.2018
Administration Assistant
Refentse Primary School
04.2013 - 12.2017
Bachelor of Honors Degree - Industrial & Organisational Psychology
University of South Africa
04.2001 -
Teach English as a Foreign Language - undefined
Destination TEFL
NQF Level 5, Programme - Industrial & Organisational Psychology
University of South Africa
Grade 12 - undefined
Hebron Technical & Commercial High
Bachelor's Degree - Industrial & Organisational Psychology
University of South Africa