Mapule Tswai
Receptionist
Alexandra
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist & Executive Assistant
@CRISMO Enterprise
Germiston
05.2023 - Current
- Answered central telephone system and directed calls accordingly.
- Receive, sort, and distribute daily deliveries
- Order office supplies and keep inventory of stock
- Update calendars, schedule, and take minutes for meetings
- Perform other clerical receptionist duties such as filing, printing, and photocopying
- Assist with admin to HR department and Finance department
- Maintain a systematic electronic and hard copy filling system including the safe keeping of important documents.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments
- Writing meeting minutes and typing monthly MANCO reports
Clinical Trial: Data Capturer
CRISMO
Germiston
05.2023 - Current
- Capturing information from patient files into the different data systems and ensuring adequate Quality checking to ensure credible data.
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
- Maintained strict confidentiality while handling sensitive client information and records
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
Data Capturer & Quality Controller
@VAT IT
Melrose Arch
02.2018 - 10.2020
- Data Capturing of invoices on the system
- Archiving of Invoice data according to its categories
- General office duties: Filing, e-mail, scanning and assisting with other administration functions
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Creating new client packs for validations
- Reconciling of new transmittals to be captured
- Support accounts payable and accounts receivable by generating accurate, complete, and timely invoices
- Review, analyze, and resolve errors in invoices and packs to ensure compliance with all necessary regulations
- Research variances and provide feedback regarding calculation accuracy to management
- Actively work with other staff to get needed documents and respond to customer requests outside of a normal billing period
- Transferring data from paper formats into computer files or database systems
- Typing in data provided directly from customers
- Creating spreadsheets with large numbers of figures without mistakes.
- Demonstrated a consistent track record of reliability and accountability, earning the trust and respect of both supervisors and peers
Administrator
@VAT IT
Melrose Arch
12.2016 - 01.2018
- Responsible for administrating claims for professional and general liabilities
- Determining all expense reserves; coordinating with various departments to settle claims; monitoring defense activities; managing and maintaining records regarding losses
- Assessing and processing claims
- Provides regular feedback to multi-functional teams regarding the outcomes of the claims
- Compiling weekly and monthly report regarding processed and outstanding claims
- Reconciling and allocating paid and unpaid claims
- Investigation of outstanding claims
- Assisting the team with general administration tasks: Faxing of documents, filing, handling all incoming email enquiries, and scanning of documents.
Creditor Controller
@ROSEBANK COLLEGE
Braamfontein
05.2015 - 11.2016
- Timely and effective collection of all debts and customers' payments
- Collecting outstanding and money owed on overdue accounts
- Verifying clients' payments, working of debtors age analysis, and dealing with non-paying clients
- Monitoring 60- and 90-day amounts on the debtors age analysis and dealing with non-payers / bad debt
- Provide accurate advice on billing queries, respond promptly and completely to client and internal queries
- Phoning clients to make payment arrangements, preparing supplier / vendor application documents
- Preparation of legal handover documentation for collection
- Manage outbound calls and handling of inbound calls regarding overdue accounts
- Prepare and complete reconciliations of customer accounts.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns
- Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally
Data Capturer
@MARKETING RESEARCH AND STATISTICAL ANALYSIS
Pretoria
06.2007 - 12.2007
- Data capturing and updating existing data
- Retrieve data from the database or electronic files as requested
- Perform regular backups to ensure data preservation
- Sort and organize paperwork after entering data to ensure it is not lost
- Handling all incoming calls and assisting the team with general administration tasks when needed.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages
- Entered client information into databases quickly and with minimal errors
Education
CORNERSTONE HR
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SESTO
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EASTBANK HIGH SCHOOL
Skills
Data Interpretation I Deadline-oriented
Data entry expertise I Accuracy and Precision
File Management I Spreadsheet Management
Microsoft Excel I Research protocols
Microsoft Office I Problem-Solving
Multitasking I Filing and data archiving
Administrative Support I Excellent Communication
Time management abilities I Attention to Detail
Analytical Skills I Workflow Management
Personal Information
Date of Birth: 11/28/86
References
- Tshepo Kau Operation Manager CRISMO 079 590 3729
- Ms. Marilize Reinhardt, Team Leader, VAT IT, 011 555 8555
- Ms. Corinne Carstens, Team Leader, VAT IT, 011 555 8555
- Ms. Wilma Fourie, SNR Credit Controller, ROSEBANK COLLEGE, 011 403 2437
Timeline
Clinical Trial: Data Capturer
CRISMO
05.2023 - Current
Receptionist & Executive Assistant
@CRISMO Enterprise
05.2023 - Current
Data Capturer & Quality Controller
@VAT IT
02.2018 - 10.2020
Administrator
@VAT IT
12.2016 - 01.2018
Creditor Controller
@ROSEBANK COLLEGE
05.2015 - 11.2016
Data Capturer
@MARKETING RESEARCH AND STATISTICAL ANALYSIS
06.2007 - 12.2007
CORNERSTONE HR
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SESTO
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EASTBANK HIGH SCHOOL
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