Summary
Overview
Work History
Education
Skills
Timeline
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Mapule Molea

Gauteng

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Administration

incredible connection
12.2015 - 12.2023
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared weekly employee work schedules for team members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized weekly staff meetings and logged minutes for corporate records.

Stock Controller

incredible connection
07.2009 - 02.2015
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Greeted customers and directed to requested products.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.

Cashier

incredible connection
12.2004 - 03.2009
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Thulare High School
South Africa
01.1991

Skills

  • Customer Service
  • Sorting and Labeling
  • Excel Spreadsheets
  • Cash Deposit Preparation
  • Detailed Meeting Minutes
  • Back Office Operations
  • Microsoft Word
  • Staff Management

Timeline

Administration

incredible connection
12.2015 - 12.2023

Stock Controller

incredible connection
07.2009 - 02.2015

Cashier

incredible connection
12.2004 - 03.2009

High School Diploma -

Thulare High School

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Mapule Molea