Mapule Maragela
Property Management
Bellville
Summary
With extensive experience in property and portfolio management, including the most recent role as a Property Manager at Excellerate JHI, confident in my ability to bring value to your team and contribute to the success of your portfolio. Throughout my career, I have successfully managed a variety of property portfolios, implementing strategic plans to enhance value, reduce costs, and improve overall performance. My background includes managing large-scale property budgets, maintaining strong tenant relationships, and leading teams to ensure smooth operations and optimal results. I have consistently demonstrated my ability to manage properties efficiently, minimize vacancies, and achieve financial goals while ensuring compliance with safety and legal standards. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Property Manager
Excellerate JHI
Cape Town
10.2023 - Current
- Manage all elements of assigned centres in line with strategic objectives, maximizing centre returns
- Analyze and strategize to improve portfolio performance and value within parameters set by the Fund Manager
- Formulate and maintain 5-year building strategies, optimizing capital and income performance
- Build strong tenant relationships focused on service delivery
- Collect and analyze data on shopper flow, tenant turnover, and market research to enhance asset value
- Liaise with project teams on major refurbishments and extensions
- Oversee marketing efforts to exceed industry norms and tenant expectations
- Manage relationships with service providers and ensure compliance with internationally acceptable management benchmarks
- Prepare and control property budgets, manage rent collection, recoveries, and expenses
- Minimize vacancies by collaborating with the letting team, ensuring tenant satisfaction
- Ensure adherence to safety, security regulations, and by-laws
- Lead direct staff to achieve optimal performance, while managing legal matters arising from outstanding arrears.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Property Manager
Ongela Property Management (own company)
Cape Town
06.2022 - Current
- Manage applications, perform credit checks, and allocate rental apartment to prospective tenants
- Maintain rental collections, send reminders, and resolve tenant disputes
- Ensure vacancy rates remain low by managing tenant relations and service providers
- Prepare debtors and vacancy reports to the Landlords
- Managed to 2 weeks turnaround time to ensure property is let to avoid vacancy as well as the Landlord losing rental
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Leasing Administrator
Mowana Properties
Cape Town
07.2023 - 09.2023
- Lease Data Management: Accurately capture all relevant lease agreement information on MDA, including lease renewals, rental increases, operating costs, and termination dates
- Capture monthly recoveries in a timely manner
- Ensure accurate capturing of write-offs, reversals, admin fees, and tenant deposits in accordance with company policies
- Reconcile lease data with tenant, building, and financial information as needed
- Income & Operating Cost Management: Ensure income and operating costs are correctly charged and accounted for
- Implement necessary adjustments when appropriate
- Manage the documentation and recovery of tenant-incurred expenses, including those of vacated tenants, as per the lease agreement
- Financial Auditing & Reporting: Support turnover rental audits by providing relevant data to auditors as needed
- Ensure financial month- and year-end procedures are executed accurately and on time
- Assist the Leasing/General Manager in preparing annual budgets and working documents
- Tenant File Maintenance & Liaison: Create and maintain tenant files, ensuring all information is up-to-date
- Assist the Leasing/General Manager with tenant communication, handling queries, disputes, and ensuring resolutions
- Manage the collection and filing of completed tenant application forms and FICA documents promptly
- Conduct credit checks, and communicate potential risks
- Lease & Vacancy Documentation: Assist with drafting lease cancellations, agreements, flysheets, and other related documents
- Maintain a register of building inspections related to vacating tenants
- Ensure the accuracy of the system-generated vacancy schedule for the building/centre
- Track renewal progress, leasing activities, and associated risks
- Administrative Support: Provide administrative support to the leasing team, including follow-up on outstanding lease documentation and coordinating lease negotiations with tenants
- Assist the Leasing/General Manager with various duties as required
- Maintain well-organized filing systems and ensure adherence to company policies and procedures
- Collaboration & Communication: Maintain regular communication with management and other departments to provide updates on progress, objectives, and issues
- Attend and participate in leasing-related meetings, offering input where necessary.
- Improved interdepartmental communication by organizing regular meetings between leasing, management, and maintenance teams to discuss property updates and address any pressing concerns.
Property Portfolio Manager
Communicare
Cape Town
05.2016 - 05.2022
- Monitor and optimize portfolio performance, reducing costs and implementing cost-saving strategies
- Enforce company policies, manage vacancies, and optimize service delivery from service providers
- Prepare monthly and quarterly performance reports for properties and buildings
- Manage all procurement processes related to the portfolio, and consult on property and leasing communications
- Ensure effective financial management of the portfolio, meeting revenue targets and controlling expenses
- Conduct monthly reviews of service providers, recommending corrective actions where necessary
- Lead and manage staff performance and development, ensuring adherence to company policies.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
- Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
- Facilitated portfolio performance review and implemented new strategies.
- Proactively communicated changes in market conditions that warranted adjustments within portfolios, minimizing potential losses or missed opportunities.
- Collaborated with cross-functional teams to develop integrated wealth management solutions for high-net-worth clients.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Collaborated with analysts to identify promising investment opportunities, maximizing portfolio growth.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
Portfolio Manager
Sohco Social Housing
East London
02.2015 - 04.2016
- Ensure efficient operation of the complex, managing budgets and service providers
- Oversee creditor and debtor management, ensuring prompt payments and legal compliance
- Build and maintain strong tenant relationships, overseeing tenant committees and conflict resolution
- Oversee property maintenance, ensuring optimal conditions through regular inspections and service provider management
- Implement safety, health, and environmental systems, ensuring compliance with regulations.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
- Facilitated portfolio performance review and implemented new strategies.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Improved operational efficiency within team by introducing agile project management techniques.
- Collaborated with cross-functional teams to develop integrated wealth management solutions for high-net-worth clients.
- Analyzed business processes to identify cost savings and operational efficiencies.
Leasing Administrator
Communicare Social Housing
Cape Town
09.2006 - 01.2014
- Manage housing applications, perform credit checks, and allocate units to prospective tenants
- Maintain rental collections, send reminders, and resolve tenant disputes
- Ensure vacancy rates remain low by managing tenant relations and service providers
- Prepare debtors and vacancy reports and collaborate with stakeholders on policy discussions.
- Improved interdepartmental communication by organizing regular meetings between leasing, management, and maintenance teams to discuss property updates and address any pressing concerns.
- Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.
- Organized community events to foster positive relationships among residents and improve overall living experiences within the property.
Acting Portfolio Manager
Communicare Social Housing
Cape Town
02.2013 - 07.2013
- Oversee income and expense reports, contractor invoices, and eviction processes
- Collaborate with legal teams and tenant advisory committees to improve tenant services
- Manage monthly staff meetings and address community development issues.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
Sales / Sales Administrator
Hire-It
Cape Town
02.2003 - 05.2006
- Meet weekly sales targets for power tools over the telephone and in-store
- Manage cash handling, invoicing, and banking for the branch
- Coordinate the delivery and collection of machinery, and manage stock-taking.
Education
Communication and influence in the digital age -
University of Cape Town
Cape Town 01.2022 - 04.2022
Programme For The Commercial Property Practitioner -
University of Pretoria
Pretoria 01.2022 - 04.2022
Certificate in Introduction to Project Management -
University of Cape Town
Cape Town 01.2009 - 04.2009
Bachelor’s Degree in Business Administration -
Cape Peninsula University of Cape Town
Cape Town 01.2000 - 04.2002
National Diploma in Business Administration -
Cape Peninsula University of Cape Town
Cape Town 01.1998 - 04.2000
Finance for non-financial managers -
University of Cape Town
Potchefstroom 01.2018 - 04.2018
Matriculated -
Boitshoko High School
Potchefstroom 01.1997 - 04.1997
Skills
Office 365
MDA
Fraxion – procurement system
Customer relation management system
Novtel property management system
Metrofile filing system
IDU (property financial management system)
Property Management
Tenant relations
Property Inspections
Skillsandachievements
Enthusiastic, Reliable, Patient, Ability to work independently, Work well with other people, Secretary Volleyball Club at Cape Peninsula University of technology, Additional member of Sports Council at Cape Peninsula university of technology, Heading operational meeting to improve the service rendered to tenants at Communicare, Bronze Medal for representing Western Province in Volleyball, Highest Achiever in Business Economics in Matric at Boitshoko High School, Certificate of Appreciation – for recognition of my efforts with the beneficiation process for Drommedaris 2 Projects, Certificate of recognition – Leadership mindset - The Pacific Institution Africa, Acting as branch manager for Hire-IT, Montague branch, Acting as area manager, managing 640 rental stock with 16 staff compliments, Portfolio Manager for SOHCO social housing, managing 598 rental stock with 5 staff compliment as well as SLA contractors, Portfolio Manager for Communicare social housing, managing over 1000 rental stock with 5 staff compliments as well as SLA contractors
References
- Mr Rouxan Le Roux, Communicare, Property Risk Manager, 072 417 4762
- Mr Shaheen Abrahams, Communicare, General Manager of rental department, 072 435 3255
- Mr Tozi Jaxa, Transnet, Real Estate Manager, 082 435 2611
Timeline
Property Manager
Excellerate JHI
10.2023 - Current
Leasing Administrator
Mowana Properties
07.2023 - 09.2023
Property Manager
Ongela Property Management (own company)
06.2022 - Current
Communication and influence in the digital age -
University of Cape Town
01.2022 - 04.2022
Programme For The Commercial Property Practitioner -
University of Pretoria
01.2022 - 04.2022
Finance for non-financial managers -
University of Cape Town
01.2018 - 04.2018
Property Portfolio Manager
Communicare
05.2016 - 05.2022
Portfolio Manager
Sohco Social Housing
02.2015 - 04.2016
Acting Portfolio Manager
Communicare Social Housing
02.2013 - 07.2013
Certificate in Introduction to Project Management -
University of Cape Town
01.2009 - 04.2009
Leasing Administrator
Communicare Social Housing
09.2006 - 01.2014
Sales / Sales Administrator
Hire-It
02.2003 - 05.2006
Bachelor’s Degree in Business Administration -
Cape Peninsula University of Cape Town
01.2000 - 04.2002
National Diploma in Business Administration -
Cape Peninsula University of Cape Town
01.1998 - 04.2000
Matriculated -
Boitshoko High School
01.1997 - 04.1997
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