Mapula Martha Mokgoro
Sunnyside
Summary
Proactive and dependable professional with hands-on experience in administration, retail, and customer service. Demonstrates excellent interpersonal and problem-solving skills with a strong commitment to providing quality support and service. Adaptable, quick to learn new systems, and highly efficient in fast-paced environments. Proven ability to manage tasks independently or in a team setting, while maintaining accuracy and professionalism in all interactions.
Overview
1
1
Language
3
3
years of professional experience
Work History
Receptionist
Dinoko Timber
Ga-Kgapane, South Africa
07.2025 - 10.2025
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Education Assistant
W.M Kgatla Primary School
Polokwane, South Africa
01.2025 - 05.2025
- Assisted teachers in developing lesson plans tailored to specific student needs, supporting inclusive education.
- Collaborated with teachers to plan effective lessons that cater to diverse learning styles. and preparing classroom materials, fostering an engaging learning environment.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Organised educational materials and resources, ensuring accessibility for all students.
- Maintained a safe environment by conducting regular hazard checks and organising classroom materials, contributing to a clean and orderly learning space.
Merchandiser
PacknStack
Pretoria, South Africa
10.2024 - 12.2024
- Maximised sales by designing interactive and engaging store displays.
- Managed the layout and organisation of products to maximise customer engagement.
- Kept pricing information up to date and implemented price changes on EPOS system and POS for uniformity.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
Legal Assistant
Ramabina Attorneys
Limpopo
01.2023 - 06.2024
- Drafted and proofread legal documents and correspondence.
- Filed documents at court and managed administrative support duties to uphold compliance and assist in case progression.
- Scheduled appointments, maintained filing systems, and conducted legal research to support case preparation and legal processes.
- Answered phone calls and liaised with clients and legal professionals to ensure clear communication and efficient case management.
Education
Foundation Degree in Arts - BEd in Foundation Phase
SANTS Private Higher Education Institution
Pretoria, GP01-2030
National Certificate - End User Computing
K&T Computer College
Ga-Kgapane, LP01-2017
National Senior Certificate -
Kgapane High School
Ga-Kgapane, LP01-2021
Skills
- Customer Service & Complaint Handling
- Office Administration & Filing
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Cash Handling & POS Systems
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Inventory & Merchandising
- Conflict Resolution & Problem Solving
Languages
English
Upper Intermediate
B2
Personal Information
ID Number: 0105220277088
Timeline
Receptionist
Dinoko Timber
07.2025 - 10.2025
Education Assistant
W.M Kgatla Primary School
01.2025 - 05.2025
Merchandiser
PacknStack
10.2024 - 12.2024
Legal Assistant
Ramabina Attorneys
01.2023 - 06.2024
Foundation Degree in Arts - BEd in Foundation Phase
SANTS Private Higher Education Institution
National Certificate - End User Computing
K&T Computer College
National Senior Certificate -
Kgapane High School