Hi, I’m
Mapula Makgamatha
Sales
Orange Grove
Summary
Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
12
years of professional experience
3
years of post-secondary education
5
Language
Work History
Marketmax Nelspruit, South Africa
Merchandiser
10.2020 - 07.2021
Job overview
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Collaborated with store managers to determine best placement for merchandise displays.
OnShelf PharmaJohannesburg, South Africa
Sales Manager and Representative
01.2018 - 03.2019
Job overview
- Managing/Supervising of Merchandisers
- Oversee the functioning of different stores
- Liaising with various store managers
- Ordering
- Interact with Merchandisers, packing of stock
- Ensure that the shelf space is always maintained
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
DecofurnJohannesburg, South Africa
Internal Sales Consultant
06.2013 - 12.2016
Job overview
- Selling of goods to Customers/Clients
- Merchandising
- Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
- Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
PEAK CompanyJohannesburg, South Africa
Field Consultant
09.2010 - 05.2013
Job overview
- Consulting for Reckit Benkiser at Dischem Pharmacy, mostly over the counter (OTC)
- Merchandising
- Housekeeping
- Customer Service
- Stock Taking
- Ordering
- Training of new staff
- Consistently exceeded performance targets due to diligent planning, execution, monitoring, and evaluation of field consultant activities.
- Maintained up-to-date knowledge of market trends and developments, adjusting strategies as needed to stay competitive in the industry.
- Developed strong relationships with clients, ensuring ongoing business opportunities and referrals.
3D Company
Merchandiser
05.2010 - 08.2010
Job overview
- Merchandising
- Ordering and Stock taking
- Housekeeping
Tiger Brands
Merchandiser
12.2008 - 01.2009
Job overview
- Merchandising and House-keeping
SPM Direct
Sales Consultant
04.2007 - 05.2007
Job overview
- Client Recruitment
Education
Meridian CollegeTshwane, South Africa
High School
Birnam College
Diploma from Marketing
University Overview
Subjects: Computer Fundamentals, Direct Marketing, Numeracy, Business English, Compu-typing, Compu-typing 1, MS Word Level 1, MS Power Point Level 1, Excel Level 1, Excel Level 2, Basic Bookkeeping, Business Administration, Business Communication, Business Law, Business Management, Consumer and Buyer Behaviour, Macro Economics, Micro Economics, Marketing Communication, Practice of selling, Principles of Marketing, Retail and Merchandising, Statistics, Office Management and Business Skills
Skills
Reliable and punctual
Vendor relations
Product inventory counts
Pricing controls
Retail sales professional
Price tagging and shelf labeling
Overstock management
Product knowledge
In-store event promotion
Interior and exterior displays
Awardscertificatesachieved
- City and Guilds Certificate
- Ms Word & Power Point
- Business Management IBI
- Numeracy
- Master Skills MS Excel Level 1
Identityno
8308070327084
Cellularno
- 064 785 6453
- 079 500 6599
Dependant
3
Personal Information
- Date of Birth: 07/08/83
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Extramuralactivities
- Swimming
- Tennis
- Athletics
Timeline
Merchandiser
Marketmax
10.2020 - 07.2021
Sales Manager and Representative
OnShelf Pharma
01.2018 - 03.2019
Internal Sales Consultant
Decofurn
06.2013 - 12.2016
Field Consultant
PEAK Company
09.2010 - 05.2013
Merchandiser
3D Company
05.2010 - 08.2010
Merchandiser
Tiger Brands
12.2008 - 01.2009
Sales Consultant
SPM Direct
04.2007 - 05.2007
Birnam College
Diploma from Marketing
04.2008
Meridian College
High School
04.2003