MAPOTSO MAFITOE

• Providing strategic operational support to IDC clients across diverse industries, driving sustainability, growth, and profitability throughout pre-investment and post-investment phases
• Clients are in the following sectors; Agro-Processing and Agriculture; Automotive and Transport Equipment; Basic and Speciality Chemicals, Chemicals, Pharmaceuticals & Industrial minerals Products, Clothing & Textiles, Wood Products, Infrastructure, Energy, Heavy Manufacturing, Machinery, Equipment and Electronics, Mining and Metals, Media & Audio Visual

Analyzing financial statements of enterprises to identify operational gaps. Mapping processes to spot inefficiencies. Enhancing the quality of products or services provided to customers. Optimizing the utilization of machinery and personnel. Increasing the efficiency of processes. Creating key performance indicators to assess, evaluate, and continually measure client organizations' performance. Applying continuous improvement methods for sustainability, such as visual tools. Generating reports for performance assessment, tracking, and trend analysis. Training trainers and offering support when necessary. Executing projects within designated timelines and budgets. Overseeing service providers. Conducting monitoring and evaluation of finished and ongoing projects. Performing impact assessments of projects. Ensuring timely invoicing.

• Contracted to KMM Quality Solutions on Rand Water CFO Portfolio Programme: Modeling As Is processes to define the baseline
• Modeling 'To Be' Processes using Aris
• Mapping L2 and L4 processes using ARIS
• Conducting workshops with stakeholders
• Processes were mapped and aligned to the system as the Treasury Department was migrating their processes from manual to system (Treasury Management System)
• Contracted to Millennium Technologies to MTN
• Worked on MTN Project Next
• Modeling L4 and documenting HR processes on Oracle BPA Suite (Aris)
• Contracted to Ovations Group at Absa -Forbearance Project in Personal Loans
• Conducting Workshops with relevant stakeholders
• Mapping processes using Visio
• Developing activity analysis of the processes
• Developing procedure documents of the processes

• Spearheaded efficiency and productivity enhancements through strategic process mapping and data analysis, identifying key improvement opportunities that drive informed decision-making
• Developed and implemented management operating systems featuring KPIs and dashboards for real-time performance tracking, fostering accountability and transparency
• Maintained a robust Knowledge Management Database, promoting a culture of shared learning and expertise across the organization
• Authored detailed procedure manuals and executed ISO-compliant installations, standardizing best practices for operational excellence
• Guided clients on their journey to Continuous Process Improvement (CPI) through the effective implementation of CPI tools
• Provided training and coaching to process owners, ensuring seamless integration of implemented changes and sustained growth
• Projects were done at, Hollard Insurance, Etana Insurance, Netcare 911, AEL, Afrisam and Manganese Manufacturing Company (MMC)

• Expertly crafted compelling proposals that secured key projects, enhancing client engagement and trust
• Conducted comprehensive skills audits to identify workforce strengths and optimize talent deployment
• Led successful process reengineering initiatives that streamlined operations and improved efficiency

• General HR functions such as Job Profiling, HR Policies and procedures, and conducting 'day in the lives' of studies

• Conducted analyses and research into viable economic activities for the Cradle of Humankind Area