Mapo Jacobus Mokoena
Teacher
JOHANNESBURG
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
20
20
years of professional experience
18
18
years of post-secondary education
Work History
Teacher
Rembrandt Park School
Johannesburg
10.2012 - Current
- Maintain store hygiene, attend switchboard, liaise with colleagues from other branches with Inter Branch Transfers (IBTs), attend walk-in customers, fill-up shelves, etc
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Increased sales by providing exceptional customer service and product knowledge.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
- Supported student physical, mental, and social development using classroom games and activities.
Store Manager
Bookmark Bookstore
Pretoria
01.2010 - 09.2012
- Performed general administration of the store (cleanliness, security, orders, returns, customer service enquiries etc) plus
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Assistant
Van Schaik Bookstore
Pretoria
01.2005 - 12.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Established rapport with customers using active listening and interpersonal skills.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Some College (No Degree) - Commerce
Capricorn TVET College
Limpopo Province 09.2006 - 10.2024
B.Ed - Education
Edutel Higher Education
Johannesburg, South Afrika 07.2024 - Current
Skills
Student Engagement
Classroom Instruction
Curriculum Implementation
Group Instruction
Group or Team Player
Parent-Teacher Communication
Public Speaking
Critical Thinking
Child Development
Student assessment
Student evaluations
Technology Integration
Project-based learning
Accomplishments
As a Soccer Coach, I have SAFA Level 2 Coaching Certificate. I also achieved Discovery Johannesburg Primary Schools Football Association provincial championship as a Coach with the U13 Boys in 2014
Languages
English
Bilingual or Proficient (C2)
Xhosa
Intermediate (B1)
Timeline
B.Ed - Education
Edutel Higher Education
07.2024 - Current
Teacher
Rembrandt Park School
10.2012 - Current
Store Manager
Bookmark Bookstore
01.2010 - 09.2012
Some College (No Degree) - Commerce
Capricorn TVET College
09.2006 - 10.2024
Sales Assistant
Van Schaik Bookstore
01.2005 - 12.2009
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