Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Maphuti Paulinah Mabitsela

Maphuti Paulinah Mabitsela

Virtual Assistant
Johannesburg

Summary

Responsible and hard-working individual with a calm demeanor in tough situations. Possess excellent interpersonal, communication, problem-solving, and administrative skills. Motivated by self-improvement, always eager to push boundaries for knowledge and experience. Dedication, determination, and strong work ethic compensate for lack of experience and knowledge in some areas. Confident in ability to make a positive contribution to your company.

Overview

7
7
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Senior Project Administrator (Virtual)

Curo Health
10.2017 - 12.2024
  • Generate reports as requested by Management Customer Focus: Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
  • Interact with clients telephonically to provide and process information in response to inquiries, concerns and requests about products and services
  • Keep up to date with business objectives within the environment
  • Provide advice on general changes and compliance within the workplace management framework when required
  • Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
  • Attend to and resolve all customer queries timeously or escalate when necessary
  • Follow up and follow through on all queries timeously
  • Manage conflict

Senior Cabin Crew

Safair
01.2019 - 01.2022
  • Leading and managing the cabin crew team during flights.
  • Assigning duties to junior crew members.
  • Ensuring the team adheres to airline policies and procedures.
  • Providing guidance and support to new or less experienced crew members.
  • Conducting pre-flight safety briefings for the crew.
  • Ensuring all safety procedures are followed.
  • Managing emergency situations (e.g., medical issues, security threats, evacuations).
  • Ensuring compliance with aviation regulations and company policies.
  • Handling VIP passengers and special requests.
  • Managing and resolving passenger complaints or issues.
  • Ensuring high standards of customer service are maintained.
  • Monitoring crew interactions with passengers and providing feedback.
  • Acting as the main point of contact between the flight deck (pilots) and cabin crew.
  • Relaying important flight information to the team.
  • Coordinating with ground staff, catering, and airport personnel.
  • Completing flight reports, incident reports, and other necessary documentation.
  • Managing stock levels of in-flight supplies and duty-free items.
  • Ensuring compliance with airline service protocols.
  • Handling passenger disputes or difficult situations.
  • Managing crew conflicts professionally and ensuring teamwork.
  • Making quick decisions during in-flight emergencies.

Education

High School - undefined

Norkem Park High School
Johannesburg, Gauteng

Skills

Communication skills

Certification

Customer Service, Present

Timeline

Senior Cabin Crew

Safair
01.2019 - 01.2022

Senior Project Administrator (Virtual)

Curo Health
10.2017 - 12.2024

High School - undefined

Norkem Park High School

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Maphuti Paulinah MabitselaVirtual Assistant