Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MAPHEFO WENDY MOKGAWA

Botlokwa, Ga-Ramokgopa Village

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Mafiri Funeral Service
03.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Sales Representative

Lebowa Funeral Parlor
03.2019 - 02.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

COMPUTER LITERACY CERTIFICATE -

Sukuma Training Academy
06.2019

Certificate - Public Administration

Salitig Training College
12.2017

Matric -

Sefoloko Secondary School
12.2016

Skills

  • Organization skills
  • Time Management
  • Attention to detail
  • Verbal and written communication
  • Customer and client relations
  • Administrative Support
  • Professional Demeanor
  • Service-oriented mindset
  • Customer Service
  • Microsoft Office

References


Mr A Setati, Manager at Lebowa Funerals

Contact : 0726743748


Mr Manthata, CEO at Mafri Funeral Service

Contact: 0636438389

Languages

  • English
  • Sepedi

    • Timeline

    Receptionist

    Mafiri Funeral Service
    03.2022 - Current

    Sales Representative

    Lebowa Funeral Parlor
    03.2019 - 02.2022

    COMPUTER LITERACY CERTIFICATE -

    Sukuma Training Academy

    Certificate - Public Administration

    Salitig Training College

    Matric -

    Sefoloko Secondary School

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