Mapheello Grace Motsamai

I am characterized by my unwavering commitment, ambition, assertiveness, and self-motivation. With an inherent drive for excellence, I maintain a positive attitude that fuels my interactions with people from all walks of life. Efficiency is at the core of my endeavors, and I firmly believe that honesty is the cornerstone of success. Embracing a lifelong learning mindset, I firmly hold the belief that age should never be a barrier to acquiring new knowledge and skills.

• Travel Counsellors, Travel Manager (Franchise Owner), Retail, 2019 to 2021
• Flight Centre, Travel Expert, Retail, 01/04/2014 to 2019
• Avis, Rental Sales Agent, Rent A Car/ Avis Van Rental, Liaising with clients in person, over the phone or via email to discuss their travel requirements. Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance, and fares. Preparing customized itineraries to suit the clients' preferences and budget. Making and confirming bookings, often via a Global Distribution System (computerized central reservation system). Issuing tickets or relevant documents. Providing up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety, and local customs. Modifying existing bookings to suit a change in clients' circumstances. Researching destinations and keeping up to date with travel industry news. Ongoing training with other team members and management. Reservation: Making and cancellation of reservations. Acknowledging reservations at least every 15 minutes in order to prepare vehicles for deliveries or branch collections. Providing customers with quotations to ensure accurate reservations. Check outs/Ins: Ensuring that all vehicles rented out to a customer are of the highest standard and comply with Avis quality control procedures. Assisting with and ensuring that all deliveries and collections are being done on time. Ensuring that all necessary documentation is being completed by the client. Ensuring that every check-out is being done in the quickest and most professional manner while security checks are completed. Client relations: Assisting with queries from internal and external customers. Providing excellent customer service. Excellent telephone and counter sales skills. General office duties: Ensuring that the office and parking area are clean at all times and organized. Handling cash and credit card transactions. Maintaining accurate records and filing systems. Assisting with administrative tasks as required., 2003 to 2014

• Gender: Female
• Nationality: South African

• CLIENTELE LIFE, Tshepo Liphuko, Supervisor, (011) 320 3000, 0825867338
• Avis, Neville Naidoo, Supervisor, 011 387 8170, 0736009961

• Amadeus, Amadeus Certificate (2021)
• Galileo, Galileo Certificate (2019)
• Avis, HHP1 (Recruitment and Selection), Labour Relations Act Chapter VIII Unfair Dismissal, Labour Relations Act Schedule 8 Code of Good Practice, Reference Check, Best Operating Practice, Interview Guide, Regret Letters, Invitation to Attend Interview, Short Listing Planner, Introduction to the Principles of Business Management - NQF Level 4 (Still Studying), Strategic Planning, Organizing/Budgets, Leadership, Controlling/Meetings, Ethics, 2014