MAPFUMO SADDAM MASHAU

Technical support.

• Provide first-line technical support for information management systems and applications.
• Troubleshoot and resolve user issues.
• Maintain and update system documentation.

Managed data entry tasks to ensure accuracy and consistency.

• Assist in data entry, cleaning, and validation.
• Maintain data integrity and accuracy.
• Generate reports and analyse data, as required.

System Administration

• Perform routine system maintenance tasks.
• Monitor system performance and identify potential issues.
• Implement system updates and patches.

Project Support

• Assist with project implementation and deployment.
• Provide technical support to project teams.

Compliance and Security

• Adhere to information security policies and procedures.
• Participate in security audits and assessments.

• Provide support for maintenance, upgrades and implementation of AX systems in the Midstream environment.
• Assist customers to optimize use of the Dynamic AX and Special Stones systems.
• Administer Dynamic AX applications training and maintain user training materials as required.
• Work with functional specialist and business analyst to align technical solutions to business requirements and needs.
• Participate in design reviews and audits to ensure objectives are met and standards are followed for the systems in scope.
• Monitor the adoption of best practice and the use of standard systems and solutions for the defined AX and Special Stones systems as well as interfacing systems.
• Work proactively with business users to identify process and task (where appropriate) improvements and propose these to systems teams for consideration.
• Comply with application incident and problem management throughout their lifecycle with the Incident and Problem Management Process Owners.
• Co-ordinate the development of the test plan and test cases and facilitate User Acceptance Testing (UAT) and regression testing.
• Act as a point of contact for service providers in problem solving and investigations related to level 1 and 2 incidents in the Core Diamond (Dynamic AX, SCS, Product Catalogue and Special Stones System) systems area.
• Developing PowerApps applications for the Business needs.
• Draw process flows using Power Automate to integrate with PowerApps and SharePoint.
• Gathering business requirements from stakeholders.
• Observe and record the findings of a business requirements session.
• Assist in researching the problem and the solution.
• Model and design business processes and workflow using MS Visio and Draw.io.
• Verify the business requirement specifications with the stakeholders.
• Obtain sign off from the stakeholders.
• Signing off features to deploy to QA and production environment.
• Release/Run scripts for SSS & AMS systems deployment releases.

• Document business requirements.
• Identify gaps between new and existing business processes and applications and liaise with Solution Architects for resolution.
• Support project team members with systems knowledge, define test packs and drive User Acceptance Testing (UAT).
• Ensure business requirements are met throughout project execution.
• Value realization through information exploitation.
• Resolve systems issues to maximize Information Technology (IT) systems investments.
• Identify and mitigate Information Communication Technology (ICT) business risks.
• Provide formal and informal training to users.
• Manage multiple operational priorities from business and impact of systems down-time.
• Receiving reports from users (phone, mail, WWW), initial classification in our ITSM tool, assigning them to corresponding helpdesk, 2nd, and 3rd line teams.
• Informing and assisting users in case of IT system failure.
• Quick diagnosis and independently solving issues according to defined Service Level Agreement (SLA).
• User administration for supported applications(Qlims, Qmaster and Flow)
• Business support in recurring tasks within IT systems.
• Maintaining high level of users support in terms of provided service.

• Active Directory User and End Point management.
• Cooperation with other employees. Providing first line support services. Service Desk works 24/7.
• Receiving reports from users (phone, mail, WWW), initial classification in our ITSM tool, assigning them to corresponding helpdesk, 2nd, and 3rd line teams.
• Informing and assisting users in case of IT system failure.
• Mapping network drives for the users.
• Quick diagnosis and independently solving issues according to defined Service Level Agreement (SLA).
• User administration for supported applications.
• Business support in recurring tasks within IT systems during and at the end of the month.
• Maintaining high level of users support in terms of provided service.
• Creating new printers on the servers for users.
• Reason for leaving: got another opportunity.

• Computer lab installation, connecting network cables.
• Installing, upgrading, and configuring servers.
• Support Telkom by ensuring that teachers are optimally using sponsored equipment in their classrooms for teaching and learning.
• Manage ICT in schools, interactive boards, learner's tablets and teacher's laptops.
• Troubleshoot, ensure equipment work properly and log faults.
• Manage and resolve all technical issues and document them.
• Conduct trainings and workshops provide technical support to earners and teachers on the use of equipment.
• Obtained an award for my diligence in applying my technical skills and taking initiative in pursuing my personal and professional development.
• Reason for leaving: got another opportunity.