Microsoft Office
Years of Business management experience
Manuel (Louis) Da Silva
Business Manager
Mossel Bay
Summary
Veteran Manager with top-level skills. Likeable personality and customer-focused background coupled with expertise in Retail and financial administration. Organized and dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to tackle new challenges and build success with exciting organization.
Overview
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Work History
Business Manager (Retail)
Self Employed
Johannesburg
08.1994 - 07.2022
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Coordinated team schedules to keep shifts properly staffed during busy periods
- Improved business profits through innovative cost containment and revenue generation techniques
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
- Oversaw and improved deliveries through proactive coordination of daily operations
- Anticipated financial impact from operational issues and worked with leadership to develop solutions
- Communicated with customers and vendors positively with particular attention to problem resolution
- Trained team members in successful strategies to meet operational and sales targets
- Managed store organization, maintenance and purchasing functions
- Streamlined processing of defective and clearance items to increase productivity by 6%
- Resolved customer service issues promptly
- Created employee schedules to align coverage with forecasted demands
- Completed routine store inventories
- Generated spreadsheets detailing sales information
- Reduced shrinkage 50% by closely monitoring inventory and security procedures
- Optimized store displays and appearance via strategic merchandising
- Examined merchandise to verify correct pricing and attractive displays
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered questions about products, suggested alternative products and provided solutions for various issues
- Mentored team members to enhance professional development and accountability in workplace
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Improved sales process and tracking with implementation of new point of sale (POS) system
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Answered questions about store policies and addressed customer concerns
- Submitted reports to senior management to aid in business decision-making and planning
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Generated repeat business by developing and maintaining strong team of 12 employees devoted to customer service
- Hired, trained and supervised retail team members bringing in R13 million in annual revenue
- Submitted orders for new inventory
- Implemented administrative and access controls designed to reduce overall shrinkage levels to less than 0.3%
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Kept orderly and accurate accounting records by monitoring sales documentation
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock
- Created documents to display financial reports and data using IQ Enterprise/POS
- Reviewed documentation and identified financial discrepancies where applicable
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
- Created organizational structures to improve accounting and finance functions
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations
- Forecasted trends and recommended improvements based on financial risk analyses
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Audited and reconciled payroll and distributions for personnel
- Researched and facilitated software integration to streamline accounting and financial processes
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
- Managed regular finance tracking for numerous branch offices and headquarters expenses
- Processed invoices and contacted appropriate parties for timely payment receipt
- Met with suppliers to assess changes and determine proper courses of action
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Maintained complete documentation and records of all purchasing activities
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Instituted advanced level of data reporting using IQ Enterprise to develop purchasing strategies and identify buying trends
- Documented purchasing information in IQ Enterprise to maintain detailed and accurate records
- Purchased over R100 million in Printer Consumable products
- Removed poor performing items from future buys
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Organized storage areas to optimize materials movements and minimize labor hours
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies
- Reviewed established business practices and improved processes to reduce expenses
- Conducted inventory audits with 99% accuracy following company procedures
- Managed over R700k in inventory and 12 employees in 150 square-metre premises
- Posted daily receipts and payments in accordance with corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Reduced financial discrepancies through transaction monitoring and management.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed team petty cash, purchase orders and account transactions.
- Reconciled company bank accounts.
- Debtors control (statements, receipts, reconciliation)
- Creditors control (statements, payments, reconciliation)
Sports Coach and Manager
Randburg Football Club
Randburg
05.2004 - 11.2017
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Motivated players to become stronger, more agile and more effective through training habits and proper nutrition.
- Motivated players with thought out team talks.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Monitored athletes during events and practice to quickly identify injuries.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Readied players for tough games by implementing coordinated regimens of practices and physical conditioning.
- Educated players on nutrition and positive life choices for better health and performance.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed game plans and adjusted to meet various game situations.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained 20 players per season, in proper use of equipment for safety and maximum results.
Retail Store Manager
Spar Northcliff
Johannesburg
03.1988 - 08.1994
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Created employee schedules to align coverage with forecasted demands.
- Completed routine store inventories.
- Generated spreadsheets detailing sales information.
- Reduced shrinkage 12% by closely monitoring inventory and security procedures.
- Optimized store displays and appearance via strategic merchandising.
- Examined merchandise to verify correct pricing and attractive displays.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products, answered questions about products and suggested alternative products.
- Mentored team members to enhance professional development and accountability in workplace.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Implemented administrative and access controls designed to reduce overall shrinkage levels to less than 1%.
- Streamlined processing of defective and clearance items to increase productivity by 11%.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced shrinkage 8% by closely monitoring inventory and security procedures.
Education
High School Diploma -
Boksburg High
Boksburg, South Africa 01.1980 - 10.1984
Skills
Retail Operations Management
undefinedAdditional Information
I enjoyed 13 successful years coaching soccer. Winning trophies was great but most rewarding was to se the sporting and social development of the players I coached and mentored.
Software
Wordpress web design
IQ Enterprise / POS
Pastel
Adobe Photoshop
Adobe Acrobat
Interests
Coaching
Sport (Soccer)
Timeline
Sports Coach and Manager
Randburg Football Club
05.2004 - 11.2017
Business Manager (Retail)
Self Employed
08.1994 - 07.2022
Retail Store Manager
Spar Northcliff
03.1988 - 08.1994
High School Diploma -
Boksburg High
01.1980 - 10.1984
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