Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mantsopa Mokoroana

Cape Town

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

O’Keeffe & Swartz
Johannesburg
06.2023 - 05.2025
  • Provided customer service support for incoming calls and emails from customers.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Suggested process improvements to enhance customer experience.
  • Recorded all customer interactions in the company's CRM system.
  • Developed strong relationships with customers to encourage repeat business opportunities.
  • Followed up with customers after their call to ensure their issue was resolved satisfactorily.

Cashier

Shoprite Holdings Ltd
03.2021 - 04.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Education

Grade 12 -

Lehana High School
Mount Fletcher
12-2017

Skills

  • Customer complaint resolution
  • Attention to detail
  • Time management
  • Problem solving
  • Conflict resolution
  • Empathy and patience
  • Work ethic and integrity
  • Team collaboration
  • Call control skills

Languages

English
First Language
English
Proficient (C2)
C2
Xhosa
Proficient (C2)
C2
IsiZuLu
Proficient
C2

References

Kemiso Khiba      0767017716

Team Leader

O’Keeffe & Swartz

Siposethu Qutu   0838671160

Manager

Shoprite Holdings Ltd

Timeline

Customer Service Representative

O’Keeffe & Swartz
06.2023 - 05.2025

Cashier

Shoprite Holdings Ltd
03.2021 - 04.2023

Grade 12 -

Lehana High School
Mantsopa Mokoroana