Mantshali Nthatisi Daphne Ntsuba

• Obtain prices from suppliers and update the internal system.
• Ensuring billing
• Compiling forms for MTN and data stores
• Creating pin codes for cisco phone for stores
• All MTN stores nationally making sure they are working well and resolving errors.
• Filling

• Lease with other Mobile operator on sites performance
• Notification of all network outages to customers both internal and external
• Assigning a team to work/ repair a vandalized site
• Troubleshooting errors related to data or calls and escalating to relevant department.
• Following Up with Vendor Huawei, ZTE and Ericsson on site repair
• Site availability and KPI to always be available.
• Handling of standby incoming calls to Cnoc Department
• Handling of all incoming telephone calls to the Network Operations Centre
• To effectively monitor performance of the “Honey Bee” network and to resolve customer queries and trouble tickets within SLA
• Arranging with Gnoc for Site engineers to get access.
• Taking client escalation and solving the at the first level priority
• Ticketing management, constantly updating tickets based on SLA.
• Take action to prevent re-occurrence of problems.
• Monitoring BMS Alarms.
• Monitoring and responding to incoming mail from customers as well as internal teams

Applications used:

• OWS, Remedy, CEM and Maps, NCE, FACTS, Grafana, Infovista, Iris and End of selection Dashboard and Sentinel together with Cruiser.

• Using of POS for acc payment
• Resolving queries for when client is overcharged or put on wrong package
• Cashing up Banking and sending DER everyday
• Receiving stock in store
• Ordering stationery for store and consumables
• Upgrading and downgrading client as well migrating client
• Sending client phones in for Repairs and warranty assessments
• Working and upgrade and new contract and reaching targets by 100%.