MANTSADI MOLOI
0712858968
573 Apollo Street Tlmatlama Tembisa,GP
Summary
I am passionate, trustworthy and eager to learn new things, through my experience as I worked in customer service and aviation, I have gained the ability to communicate clearly and be proactive. I have full faith in my abilities as an individual and a team player. I am time conscious ,can work well under pressure and i understand the importance of meeting deadlines. Enthusiastic ,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel .
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Car Park Attendant
Airports Company South Africa
05.2018 - 01.2021
- Log all technical failures with client manager
- Replenish change in the paystations
- Assist CIT with drainining
- Patrol car park areas to monitor functionality of entrances,exits,,pay stations and bay detection system
- Assist at reception and control room
- Reception duties
- Greet and welcome customers with a smile as they arrive
- Answer and forward incoming calls from customers
- Resolving customers complaints
- Helping customers with lost and damaged parking tickets by issuing new ones
- Receive payments by cash, credit and debit cards
- Issue receipts, refunds and change due to customers
- Count money in cash drawers at the beginning of the shift to ensure the amount is correct and there's enough change
- Balancing the cash register
- Reconciling at the end of business day
- Control room duties
- Monitor CCTV cameras
- Assisting customers through the use of intercoms systems
- Coordinating and deploying of staff to areas of the car park when assistance is required through the use of remote control radios
- Seeing an overall movement of vehicles in the car park area
- Report and analyze technical failures for all parking equipment
- Assisting customers with lost and damaged parking tickets
- Writing incident reports.
GENERAL ASSISTANT
Airports Company South Africa (facilities maintenance)
, South Africa
07.2011 - 04.2018
- Log all technical failures with client manager
- Conduct walk about inspections and picking up FOD (foreign object debris)and litter for all airport areas
- Clean up oil spills and debris on airfield
- Maintain cleanliness of assigned facilities
- Report any incidents or accidents.
TELESALES CONSULTANT
NVSC Norwood
Randburg
01.2009 - 07.2009
- Answering phones from customers professionally and responding to customers enquiries and complaints
- Handling and resolving customer complaints
- Providing customers with the organizations service and product information.
- Completed daily cold calling and outreach to build sales pipeline.
- Recording details of comments,complaints and action taken
- Updating customer details
CASHIER/SALES ASSISTANT
Mr Price
11.2007 - 11.2008
- Greet and welcome customer with a smile
- Register sales on a cash register by scanning items
- Resolves customers issues and answers questions
- Issue receipts, refunds and change due to customers
- Introducing new stock to the market
- Stock packing and unpacking, stock taking
- Setting and attaining sales goals
- Making sure the store is clean.
Education
No Degree - CONTACT CENTRESKILLS,CONTACT CENTRE WORK READINESS
WORLD OUTSOURCE LEARNING CENTRE (CCX)
BRAAMFONTEIN 10.2008 - 11.2008
High School Diploma -
BOKAMOSO SECONDARY SCHOOL
TEMBISA 01.2006 - 12.2006
Skills
Team player
Flexible
Self motivated
Energetic
Telephone etiquette
Good time management
Positive attitude
Customer service
Additional Information
- Certificate - Effective Communication
- Drivers License- Code 10
Timeline
Car Park Attendant
Airports Company South Africa
05.2018 - 01.2021
GENERAL ASSISTANT
Airports Company South Africa (facilities maintenance)
07.2011 - 04.2018
TELESALES CONSULTANT
NVSC Norwood
01.2009 - 07.2009
No Degree - CONTACT CENTRESKILLS,CONTACT CENTRE WORK READINESS
WORLD OUTSOURCE LEARNING CENTRE (CCX)
10.2008 - 11.2008
CASHIER/SALES ASSISTANT
Mr Price
11.2007 - 11.2008
High School Diploma -
BOKAMOSO SECONDARY SCHOOL
01.2006 - 12.2006