MANTOMBI LEKHULENI

• Leading large-scale retail banking transformation and operational optimization programs.
• Leading and directing Business Process Reengineering activities to improve, optimize, and grow key areas, incl. Collections, Sales and Fulfillment, and Service Operations.
• Partnering with senior leaders to address operational challenges and seize opportunities.
• Leading, mentoring and supporting to Process Engineers and Business Analysts.
• Serving as the Product Manager for the Automation Programme and CoE.
• Leveraging data, strategy and transformation expertise to drive intelligent operations.
• Providing strategic guidance on digital initiatives, ensuring alignment with business goals.
• Process Engineering Lead for the Robotic Process Automation and Salesforce programmes.
• Proactively dedicating my time beyond core duties to support the strategy team with various strategy tasks (Incl. Value Chain Analysis and Value Realization and Management).
• Collaborating with IT and architecture teams to actualize proposed optimisation solutions.
• Collaborating with external stakeholders to drive digital transformation and innovation.
• Strategic and tactical initiatives performance measurements development and monitoring.
• Managing the performance of subordinates and mentoring them to drive transformation.
• Accountable for compliance procedures and process documentation and publishing.

Accomplishments

• Boosted RPA deployment success to 98% through agile process analysis, minimizing exceptions and optimizing solutions.
• Delivered a 92% output increase in 2024, generating R35M in financial benefits.
• Implemented IVR technology, driving 40% revenue growth and enhancing customer/employee experience.
• Recently played a key role in the strategic org design process for the private banking segment's migration to retail, aimed at boosting growth and regaining market share.
• Led process reengineering with RPA and Salesforce, achieving R80M+ in annual cost savings and improved digital adoption.
• Designed and implemented an optimized RPA delivery process, enhancing program structure.
• Streamlined the credit card inbound line, to meet and exceed SLA benchmarks.
• Led the team to innovate during IT budget cuts, enhancing efficiencies, reducing operational costs by over R5 million annually, improving customer experience.
• Recognized as 'Top Performer' for exemplary leadership and outstanding achievements.
• Resolved audit findings by documenting 130+ voice frontline and fulfillment processes, improving compliance and efficiency.

• Drove 80% reduction in sales application processing time and 98% error reduction via successful RPA pilot.
• Enabled efficient RPA roll-out as the Process and Business Analyst Lead.
• Led the Salesforce Implementation Project as the Business and Process Analyst Lead.
• Played a key role in developing the DFA's business architecture practice from the ground up, defining the value streams, processes, and capabilities for the target operating model.
• Reduced finance invoice processing time by 70% and lowered costs through Process Intelligence and Automation technologies.
• Trained 200+ employees in Continuous Improvement, fostering operational excellence.
• Contributed to iServer deployment for centralized data and improved decision-making.
• Led the development of the company's Performance Management system.
• Improved operational efficiencies and standardization through Sales and Supply Chain process analysis, reengineering and standardisation.

• Led the Women in Mining Committee, driving empowerment initiatives that increased female leadership and participation.

Organized high-impact events and forums to address critical challenges faced by women in the mining sector.

• Managed and implemented Lean Six Sigma and Operational Excellence processes across the company, achieving enhanced operational efficiency.
• Led innovation projects in Exxaro's Digital@Exxaro initiative, driving improvement and leveraging digital technologies for operational efficiency and competitive advantage.
• Established operational excellence programs at newly commissioned plants, the GG laboratory, and the reductants plant.
• Optimized throughput capacity and identified bottlenecks via Theory of Constraints capacity planning for two new plants.
• Increased newly commissioned plant throughput by 45%, elevating production from stage capacity level 0.5 to 2.
• Documented and motivated a successful business case for mining a new bench, mitigating contractual risks and eliminating non-performance penalties.
• Developed the Mine's Balanced Scorecard and led the creation of the Strategic Business Plan, aligning it with organizational goals and effectively cascading it across all levels.
• Led the Lab Improvement Project, introducing TGA utilization scheduling improvements, and lab samples management, significantly contributing to the lab's accreditation.
• Implemented PowerBI reports to visualize plant performance for improved decision making.
• Improved sample tracking and visualization through the successful implementation of laboratory scanners and printers.
• Streamlined GG6 Plant reviews, fostering alignment and performance improvements.
• Mentored Engineering trainees, fostering skill development and professional growth.

• Led operational excellence initiatives, optimizing workshop and warehouse processes
• Led a work-study project overseeing 40 students, boosting productivity significantly
• Enhanced operations by creating production routings, work instructions, task lists on SAP
• Developed business cases for production equipment & tools, optimizing resource allocation
• Redesigned the teardown layout for seamless adaptation to changes and new product lines, maximizing space efficiency
• Boosted panel assembly output by 30% with a Visual Management System