MANTOA LYDIA FOKA
Bloemfontein
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Ramothello Attorney ( Agent At Mangaung Metro)
03.2020 - 10.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- knowledge of solar
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Assisted call-in customers with questions.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Customer Service Representative
Ramothello Attorneys
02.2019 - 02.2020
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Created and maintained detailed database.
Education
Higher Certificate - Financial Accounting
Motheo
Bloemfontein, South Africa 04.2001 -
High School Diploma -
Motheo College
Bloemfontein, South Africa 04.2001 -
Skills
MS Office
Clerical Support
Administrative Support
Account Management
Computer Proficiency
Customer service orientation
Attention to Detail
Microsoft Excel
Additional Information
Projects
MANGAUNG METRO MUNICIPALITY
2021 -2022
Debt Incentive scheme
i was part of assisting debtors (residential and Business) pay off their debts with 50% only on a debt older than two years. i found this scheme helpful as the city managed to drop off their debt book as revenue increased. people started paying their monthly municipal bill.
REFERENCES
Mr Katiso Cwele
Manager at Ramothello Attorneys
0515100755
Ms Kelebogile Mojaki
Accounting Officer at Mangaung Municipality
0726968204
Timeline
Customer Service Officer
Ramothello Attorney ( Agent At Mangaung Metro)
03.2020 - 10.2022
Customer Service Representative
Ramothello Attorneys
02.2019 - 02.2020
Higher Certificate - Financial Accounting
Motheo
04.2001 -
High School Diploma -
Motheo College
04.2001 -