Mantoa Semonyo

• Maintained high customer satisfaction standards to meet or exceed targets.
• First point of contact on the chat platform
• Attending to client’s queries
• Assist in resolving the queries in real time
• Escalating the ones, I can’t solve
• Assist in closing the accounts
• Assist with accounts maintenance
• Making sales leads

• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• First point of contact
• Logging incidents on the system
• Assisting clients by escalating their queries
• Calling the allocated clients to maintain relationships
• Follow up on the clients’ queries if not yet resolved
• Resolving queries that could be resolved in real time
• Training new clients on the system

Corefreight Helpdesk

Assisting clients telephonically to resolve customs queries.

Logging queries with customs on Customs Remedy System

Assisting with customs entries, cargo dues, customs work sheet and any customs documentations on the system

Troubleshooting

• Created and transmitted accurate documentation to governmental agencies for import activities.
• Oversaw timely and accurate Customs filings and related documents to facilitate communications flow.
• Responded to customs, customer and internal requests and notices about shipping schedules and documentation requirements to support import regulations.
• Coordinated and sent out ANF to facilitate container movements
• Doing redirections for containers