MANTOA CHOKOE
Key Account Manager
Johannesburg,Gauteng
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of retaining Key Accounts.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Key Account Manager
Compute Corporate Technology Solutions
10.2022 - Current
- Compiling software and hardware quotes & doing followups either telephonically or on email with respective external clients
- Creating purchase orders / Microsoft orders
- Maintaining relationships with internal & external clients
- Providing volume licensing solutions for schools and businesses
- Making sure mails are responded to within reasonable SLA
- Building and maintaining strong, long-term relationships with key clients
- Proactively anticipating client needs and offering solutions
- Identifying opportunities for upselling and cross-selling within existing accounts
- Negotiating contracts and service agreements
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Logistics Assistant
HP Store Online
Sandton
03.2021 - 09.2022
- Placed Orders: This involves placing hardware and software orders
- Placed Online Orders and following proper ordering processes, ensuring accuracy and efficiency.
- Followed up on ETA with suppliers, Parcel tracking, Invoicing, inventory transfers, inventory monitoring, Stocktake preparations, ISA report, and filling
- Oversaw daily inventory counts to maintain data accuracy.
- Documented received materials into system.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
Information Technology Store Assistant
HP Store Sandton
01.2020 - 03.2021
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Monitored stock levels to ensure supply meets demand.
- Managed product returns, exchanges, and warranty claims.
-
Marketing Projects and Development Officer
University of Johannesburg
Auckland Park
01.2017 - 12.2018
- Researched and analyzed trends in student engagement and marketing to identify areas where the SRC can improve its strategies and activities.
- Collaborated with other SRC officers to align marketing efforts with the overall goals and objectives of the council.
- Tracked the performance of marketing initiatives, and made adjustments to improve effectiveness.
- Participated in council meetings to provide updates on marketing activities and contribute to discussions on overall SRC strategy.
Education
National Qualifications Framework Level 4 - Information Technology Technical Support
Sector Education And Training Authority
Johannesburg, South Africa 01.2020 - 01.2021
National Diploma - Public Relations And Communication
University of Johannesburg
Auckland Park, South Africa 04.2014 - 01.2018
Skills
Upselling and cross-selling
Good time management and meeting deadlines
Intermediate skills im MS Word,Excel,Powerpoint ad Outlook,
Excellent interpersonal skills
Ability to identify and resolve client issues effectively
Proven track record of achieving sales targets and negotiating contracts
Ability to establish and maintain relationships with clients
Excellent verbal, written and telephonic communication
Upselling and cross-selling
Timeline
Key Account Manager
Compute Corporate Technology Solutions
10.2022 - Current
Logistics Assistant
HP Store Online
03.2021 - 09.2022
National Qualifications Framework Level 4 - Information Technology Technical Support
Sector Education And Training Authority
01.2020 - 01.2021
Information Technology Store Assistant
HP Store Sandton
01.2020 - 03.2021
Marketing Projects and Development Officer
University of Johannesburg
01.2017 - 12.2018
National Diploma - Public Relations And Communication
University of Johannesburg
04.2014 - 01.2018