Manqoba Gabarien Mdladla

• 1. System Monitoring & Maintenance
• Monitor system performance and respond to alerts.
• Perform routine server and storage maintenance tasks.
• Apply OS and application patches and maintain compliance records.
• 2. User & Account Administration
• Manage user accounts, permissions, and group memberships
• Assist with onboarding and offboarding processes. Indeed
• 3. Documentation & Reporting
• Maintain detailed documentation of configurations, fixes, and procedures.
• Create knowledge base articles and runbooks. torchora.com
• 4. Additional Responsibilities
• Support printers, VOIP systems, and AV equipment.
• Participate in IT projects such as migrations, office moves, and hardware
• Coordinate with vendors for repairs and escalations.

System Design and Architecture: I collaborated with stakeholders to design scalable, secure, and performance-driven IT systems.
Installation and Configuration: Doing installations and configuring servers, operating systems, networks, and software platforms. This includes deploying hardware, setting up software environments, and ensuring smooth integration with existing systems
System Monitoring and Performance Optimization: continuously monitor system performance using tools like Nagios, Zabbix, or Grafana. I was identify bottlenecks, optimize resource utilization, and ensure high availability of IT services
Security Management: I implemented firewalls, access controls, and data encryption strategies to protect systems from cyber threats. Compliance checks, vulnerability assessments, and proactive security measures.

Automation:To reduce manual effort and errors,routine tasks such a system updates, backups, and server provisioning using scripting languages like Python, PowerShell.
Troubleshooting and Incident Response: Act as first responders to technical issues, diagnosing problems, resolving system failures, and minimizing downtime to maintain operational
Continuous Improvement: Stay updated with emerging technologies, evaluate new tools, and implement improvements to enhance system efficiency, reliability, and scalability