Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Manqoba Sibiya

Jozini, KwaZulu-Natal

Summary

Proven Customer Service Representative at Kentucky Fried Chicken, adept in problem-solving and computer proficiency. Excellently managed customer complaints, enhancing loyalty by promptly resolving issues, evidenced by a significant increase in repeat business. Skilled in active listening and critical thinking, ensuring high customer satisfaction and efficient dispute resolution.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kentucky Fried Chicken
01.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated orders efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

National Diploma (Incomplete) - ICT Application Development

Durban University of Technology
Durban, South Africa

National Senior Certificate - Mathematics And Science

Igugulesizwe Secondary School
Jozini
01.2016

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Critical Thinking

Additional Information

References

  • Ntombifuthi Ndinisa - "KFC"
    Postion: RGM
    Ndinisantombifuthi6@gmail.com
    0824357369



Languages

English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Kentucky Fried Chicken
01.2019 - Current

National Diploma (Incomplete) - ICT Application Development

Durban University of Technology

National Senior Certificate - Mathematics And Science

Igugulesizwe Secondary School

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Manqoba Sibiya