manqoba lancelot ngwenya
ISIPINGO
Summary
I am an objective and analytical thinker, independent and always willing to work hard and learn. I have outstanding interpersonal skills, excellent communication skills verbal and in writing. With experience that I obtained at eThekwini municipality I have learned to work independently, professional, accountable manner with credibility in whatever task that was given. This has enabled me to have a professional outlook towards public service regulation, customer service, stakeholder engagement, telephone etiquette,planning organizing and analyzing. I am self-disciplined, dedicated, optimistic, punctual, and reliable. I am computer literate and could work under pressure unsupervised and as a team.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
ZOONAL COORDINATOR
ETHEKWINI MUNICIPALITY, WATER AND SANITATION DEPARTMENT
12.2024 - Current
- Practical application of Batho Pele Principles
- Assisting and supporting Zonal Administrators
- Manage and supervise 23 General workers under project called Public Employment Programme (PEP)
- Receive and capture time-sheets on consolidated payment schedule
- Request payslips and cascade to projects
- Delegating tasks to team members and ensure that reported issues are attended to
- Handle all Water-related queries, complaints and Facilitate the distribution of water tankers
- Produce weekly report of the work done by general workers with before and after pictures
- Maintaining project documentation, such as plans and reports.
- Assigning tasks to the team leaders and controlling schedules
- Work with Councilors and other structures in the community to deal with Water related issues
- Stakeholder engagement both public and private sector with regards water related issues and municipal planning processes.
- Verify issues raised on the meetings and return feedback to Zonal Administrator for escalations to relevant section. Make follow up up until issue get resolved
- Attend Service delivery operations and do report of issues that were reported including before and after.
- Perform Adhoc duties in support of the project and departmental functions
- Coordinated operational activities across multiple projects, ensuring compliance with municipal water and sanitation standards while enhancing service delivery.
- Developed and implemented strategic initiatives that improved efficiency in water distribution and wastewater management processes.
- Led cross-functional teams in identifying and resolving service delivery issues, resulting in improved response times and customer satisfaction.
- Mentored junior staff on best practices for water quality monitoring and reporting, fostering a culture of continuous improvement.
- Assisted in the training of staff on new technologies and systems, enhancing operational capabilities within the department.
- Collaborated with stakeholders to develop community outreach programs that raised awareness about water conservation and sanitation practices.
- Analyzed data trends in water usage and maintenance to drive informed decision-making and optimize resource allocation.
PROJECTS COORDINATOR
ETHEKWINI MUNICIPALITY, AREA-BASED MANAGEMENT
03.2022 - 06.2024
- Practical application of Batho Pele Principles
- Assisting and supporting the project manager.
- Facilitate and coordinate environmental and socio-economic developmental programmes for community.
- Promotes participation and awareness of development initiative
- Updating senior management on the project’s progress and showcase the project’s value.
- To manage a precinct through call logging
- Tracking and communicating project risks and opportunities to relevant stakeholders.
- Build, Forge and manage stakeholder relationship concerned with service delivery
- Plan, organise Enforcement Blitz with both internal and external stakeholder to deal with issues of compliance
- Looking for ways to enhance good governance through coordination and facilitation
- Ensuring deadlines are met and reported issues are dealt with.
- Providing administrative support and Organizing team meetings and recording minutes.
- Liaising with both internal and external stakeholders to enhance service delivery.
- Perform secretariat service to the office such as filing, printing, scanning, photocopying, and storing documents.
- Prepares and Submit weekly and monthly report.
- Plan, organize, invite stakeholders to attend urban management forums meetings Service delivery meetings and operations.
- Attend war rooms and verify service delivery issues with aim to escalate it to the relevant department
- Make follow through phone calls and email till the issue get resolved
- Manage resources and distribute it accordingly
- Plan and Conduct Conditional Assessment with key stakeholder with the aim to note, verify,escalate and tackle outstanding issues.
- Manage and supervise 65 General workers under project called Public Employment Programme (PEP)
- Receive and capture time sheets on consolidated payment schedule
- Assigning tasks-to team leaders and controlling projects outcomes
- Driving team members into the site and collect them.
- Cleaning public spaces, remove illegal dumps,and ensure that issue of maintenance are attended to through call login
- Attend beach clean up programs and awareness in partnership with both internal and external stakeholders
- Prepares Daily register and Note Absenteeism
- Handle all service-related queries and complaints
ZONE SUPPORT OFFICER
ETHEKWINI MUNICIPALITY, AREA BASED MANAGEMENT
12.2019 - 12.2021
- Practical application of Batho Pele Principles
- Monitor,report faults and defects in the public real in accordance municipality vision
- Identify where improvements in the public realms are required
- Undertake the coordination and facilitation with relevant line department both internal external
- Plan, organize, invite stakeholders to attend Service delivery meetings and operations.
- Handle all service-related queries and complaint
- Stakeholder engagement both public and private sector with regards municipal planning processes.
- To manage a precinct through call logging and ensure that identified issues are being resolved
- To facilitate and support work-streams or different departments within the eThekwini municipality to ensure that there is communication and co-ordination with all relevant stakeholders, internal and external
- Engage in community awareness campaigns as a zone support officer, promoting sustainable livelihood in various communities in partnership with different stakeholders.
- Write weekly and monthly report entailing day to day activities.
- To facilitate and organize social developmental programmes for the community.
- To facilitate and Coordinate service delivery planning meeting.
- Conduct Conditional Assessment with key stakeholder with the aim to note and tackle outstanding issues.
- Implement service delivery operations and enforcement blitz. Collect statistics of work done and submit the report that entails all activities done during the operation
- Receive, verify documents, file and stored the documents.
- Attending the Operation Sukuma Sakhe and War room meetings to ensure that all referral cases are attended to.
- Conduct meetings and site inspection with ward councilors
- Produce various gap analysis presentations on areas within the urban realm as when required.
- Perform secretariat service to the office such as filing, printing, scanning, photocopying, and storing documents.
- Perform administrative tasks (take meeting minutes, transcribe into mails, spread sheets, phone calls, reports updates to office manager).
- Perform general activities related to day to day operations
- Coordinated community outreach initiatives, enhancing public engagement and building strong relationships with local stakeholders.
- Developed and implemented strategic plans for resource allocation, optimizing service delivery across various community projects.
- Led training sessions for new staff on operational procedures, resulting in improved team performance and efficiency.
- Managed project timelines and deliverables effectively, ensuring all objectives were met within established deadlines.
- Analyzed community feedback to refine service offerings, driving improvements that enhanced overall resident satisfaction.
- Facilitated inter-departmental collaboration, streamlining communication and fostering a more cohesive working environment.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
DATA COLLECTOR (FIELD WORK)
MOSES KOTANE INSTITUTE
08.2019 - 11.2019
- Supervise and Manage data collectors
- Receive and Verify documents
- Perform Data Collection and Analysis
- Perform Literature reviews
- Handle all service-related queries and complaints with regards to the project
- Prepare daily progress report and submit it to manager
- Driving team members into the site and collect them
- Sorting data and administering surveys
- Delivering presentations and reports, cleaning data
- Making corrections and summarizes finding
- Prepare daily progress report and submit it to manager
- Driving team members into the site and collect them
- Delivering presentations and reports, cleaning data
- Making corrections and summarizes finding
CUSTOMER SERVICE
G4S COMPANY
12.2015 - 03.2016
- Meeting, Greetings oncoming customers and assist them on how purchase prepaid electricity using G4S ATM.
- Processing Transaction using G4S Cash Depositor
- Resolving customer complaint and seek available solution.
- Customer Care and Service.
- Work under pressure including weekends and public holidays.
- Contract Ended
Education
Bachelor of Community and Development Studies Honours - undefined
University of KwaZulu-Natal
04.2018
Bachelor of Social Science - undefined
University of KwaZulu-Natal
12.2016
Matric/ Grade 12 - undefined
Klipriver High School
12.2011
Skills
Knowledge of Local Government Legislation
Certification
Name of the Course
References
- Xolani, Mtshali, current Manager, ( eThekwini water and Sanitation) email: Xolani.mtshali@durban.gov.za, 073 6799 203, 031 577 9521
- Sifiso, Xulu, Previous Manager ( Area Based Management) Sifiso2.Xulu@durban.gov.za, 082 411 6676, 031 322 8204
- Eurakha, Singh, previous Senior Manager (Area Based Management) email: Eurakha.singh@durban.gov.za, 083 780 2374, 031 322 8201
- Zamangema, Mngadi, previos Supervisor ( Area Based Management ). Email: zamangema.mngadi@durban.gov.za, 083 350 3265, 031 322 8486
- Thembinkosi, Twalo, Previous Manager, thembinkosi.twalo@moseskotane.com, 031 941 8983
Timeline
ZOONAL COORDINATOR
ETHEKWINI MUNICIPALITY, WATER AND SANITATION DEPARTMENT
12.2024 - Current
PROJECTS COORDINATOR
ETHEKWINI MUNICIPALITY, AREA-BASED MANAGEMENT
03.2022 - 06.2024
ZONE SUPPORT OFFICER
ETHEKWINI MUNICIPALITY, AREA BASED MANAGEMENT
12.2019 - 12.2021
DATA COLLECTOR (FIELD WORK)
MOSES KOTANE INSTITUTE
08.2019 - 11.2019
CUSTOMER SERVICE
G4S COMPANY
12.2015 - 03.2016
Bachelor of Community and Development Studies Honours - undefined
University of KwaZulu-Natal
Bachelor of Social Science - undefined
University of KwaZulu-Natal
Matric/ Grade 12 - undefined
Klipriver High School