Manon Rossouw
Summary
Strategic Client Service and Campaign Leader with 13 years of experience managing high-impact retail campaigns and cross-functional teams. Skilled in campaign delivery and stakeholder management, consistently achieving objectives on brief and on time. Focused on fostering client relationships and driving brand experiences that enhance results.
Overview
16
16
years of professional experience
Work History
Head of Client Service
SpaceFit
Cape Town
04.2026 - Current
- Lead the client service function with a strong focus on project execution quality, directly managing the projects team to ensure every campaign meets the brief and exceeds client expectations.
- Act as the senior client relationship owner, building trust with key accounts and serving as the primary escalation point throughout the project lifecycle.
- Collaborate closely with creative, production, and supplier teams to align on delivery standards and resolve blockers before they impact clients.
- Champion a client-first, delivery-focused culture, embedding clear accountability and communication into every stage of campaign execution.
- Track campaign performance and client satisfaction, using insights to continuously raise the bar on delivery and client experience.
Operations Manager
SpaceFit
Cape Town
08.2024 - 03.2026
- Drove efficiencies across campaign workflows, reducing turnaround time by 20% without compromising creative or delivery quality.
- Strengthened supplier and vendor relationships to ensure reliable, cost-effective production support for campaigns.
- Introduced internal tooling to improve team workflow and give greater visibility across active campaign pipelines.
- Built scalable delivery processes that increased the team's capacity to take on more campaigns simultaneously.
Project Manager
SpaceFit
Cape Town
03.2020 - 07.2024
- Managed end-to-end delivery of 400+ retail campaigns across South Africa for some of the world's most recognised sportswear and retail brands.
- Owned the client relationship throughout each project, from brief and kickoff through to final delivery and sign-off.
- Led and coordinated cross-functional teams of up to 65, including creative, production, logistics, and on-site activation teams.
- Introduced risk management frameworks that cut project delays by 30%, improving reliability and client confidence.
- Developed KPI dashboards and reporting structures that gave clients and leadership real-time visibility on campaign progress and ROI.
- Key Brands: Nike, Adidas, Puma, Reebok, Fila, TFG, and more.
Client Analyst
IRI Worldwide
Cape Town
10.2018 - 02.2020
- Partnered with brand and marketing teams to translate data into actionable campaign and product strategy insights.
- Built strong client relationships through proactive communication, reliable reporting, and fast resolution of campaign roadblocks.
- Improved data accuracy by 25%, increasing trust in reporting and enabling more confident client decision-making.
- Optimised monthly reporting workflows, ensuring consistent and timely delivery to key accounts.
Inventory Auditor
Shimansky
Cape Town
01.2018 - 09.2018
- Identified and corrected inventory discrepancies valued at over R1,500,000, contributing to a successful external audit.
- Created reporting templates that improved visibility and accuracy across stock management.
Business System Analyst
Shimansky
Cape Town
08.2016 - 09.2018
- Authored and rolled out a company-wide POS training programme across all stores, ahead of schedule.
- Designed ERP system enhancements that improved performance and reduced downtime.
Team Leader & Sales Executive
Shimansky
Cape Town
12.2013 - 07.2016
- Promoted to Team Leader within 8 months, the youngest team member to hold the role.
- Recognised as Top Sales Executive (2015) at Diamonds27, a premium diamond specialist brand under the Shimansky Group.
- Trained and coached the sales team, driving an 80% improvement in team performance.
Visual Merchandiser
Country Road Group
Cape Town
06.2012 - 11.2013
- Conceptualised and executed in-store and window displays that elevated brand presentation and drove sales.
- Delivered product knowledge and trend training to store teams, supporting brand consistency across locations.
Sales Consultant
Country Road Group
Pretoria
06.2010 - 05.2012
- Cultivated lasting relationships with VIP clients through personalised styling, enhancing client loyalty and securing repeat business.
- Acted as a trusted brand ambassador, effectively communicating the Country Road story to engage customers.
Education
National Senior Certificate -
Pretoria North High School
01-2009
Skills
- Client Service Leadership
- Account Management
- Stakeholder Management
- Campaign Delivery
- Project & Programme Management
- Operations Management
- Team Leadership
- Process Improvement
- Operational Excellence
- Risk Management
- KPI Reporting & Performance Tracking
- Supplier & Vendor Management
- Retail Marketing & Brand Activation
- Cross-functional Collaboration
- Strategic Planning
Professional Highlights
- 600+ retail campaigns delivered for local and global brands across South Africa.
- 15+ brands managed including Nike, Adidas, Puma, Reebok, Fila, TFG, and more.
- 65-person teams led across cross-functional campaign delivery projects.
- 30% reduction in project delays through proactive risk management and process improvement.
- 16 years of progressive experience from in-store retail through to campaign leadership.
Timeline
Head of Client Service
SpaceFit
04.2026 - Current
Operations Manager
SpaceFit
08.2024 - 03.2026
Project Manager
SpaceFit
03.2020 - 07.2024
Client Analyst
IRI Worldwide
10.2018 - 02.2020
Inventory Auditor
Shimansky
01.2018 - 09.2018
Business System Analyst
Shimansky
08.2016 - 09.2018
Team Leader & Sales Executive
Shimansky
12.2013 - 07.2016
Visual Merchandiser
Country Road Group
06.2012 - 11.2013
Sales Consultant
Country Road Group
06.2010 - 05.2012
National Senior Certificate -
Pretoria North High School