Hi, I’m
Manners Madechavo
BOKSBURG
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
years of professional experience
Work History
Tesuco Telecommunications (T.T Connect)
Network Maintenance Supervisor
11.2021 - Current
Job overview
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Tesuco Telecommunications (T.T Connect)
Fibre Splicing Technician
06.2018 - 10.2021
Job overview
- Enhanced network performance by diagnosing and repairing fiber optic cables.
- Reduced service downtime by promptly responding to emergency repair requests.
- Maintained updated records of splicing activities for accurate documentation and future reference.
- Ensured customer satisfaction through effective communication and timely resolution of issues.
- Improved network reliability by conducting regular maintenance checks on fiber optic infrastructure.
- Optimized splicing efficiency with the use of advanced tools and equipment, ensuring high-quality connections.
- Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
- Trained new technicians on splicing procedures, enhancing team knowledge and skills base.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Optic Copper Network Solutions
Network Technician
01.2017 - 05.2018
Job overview
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolutions for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Performed tracing and patching operations for copper networks.
- Configured and maintained network backup and recovery procedures.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Worked with outside vendors for fiber installations and service.
- Performed necessary maintenance to support network availability.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Dressed and installed fiber cabling and hardware.
- Maintained a thorough understanding of local area and wide area networking and components.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies, and other field serviceable components.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Assisted in thedesign and installation of new network infrastructure, resulting in increased efficiency.
- Reduced downtime by proactively identifying potential network issues and implementing preventive measures.
- Enhanced system performance by conducting regular network maintenance and updates.
National Railways of Zimbabwe
Student Signals Technician
01.2016 - 12.2016
Job overview
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Tested systems, noting issues and completing preventive maintenance.
- Checked, repaired, and repacked survival equipment to meet specifications.
- Liaised with internal departments to optimize productivity and efficiency.
Education
Foundation College, Bulawayo, Zimababwe
GED
06.2013
Management College of Southern Africa (MANCOSA), Johannesburg, South Africa
Bachelor of Commerce in Information and Technology Management, Business Management, Informatics, Economics, Analytical Techniques (Statistics), Financial Reporting and Analysis, Principles of Project Management, Management Accounting, Systems Analysis and Design from Information Technology
01.2024
Bulawayo Polytechnic College, Bulawayo, Zimbabwe
Diploma in Telecommunication Systems from Computer Networking And Telecommunications
01.2016
National University of Science And Technology, Bulawayo, Zimbabwe
Interconnecting Cisco Networking Devices Part 1 from Network Adminstration
01.2016
Telone Centre For Learning, Harare, Zimbabwe
Fibre Optic Technology from Computer Networking And Telecommunications
01.2015
University Overview
- Electro-optics knowledge
- Data communications proficiency
- Cable testing abilities
- Expert use of diagnostic equipment (OTDR, LFD, VFL, etc)
- Excellent communicator
- Interactive team player
- Schedule flexibility
- Fibre splicing
- Joint and Panel Preparation and Presentation
Skills
- Optical Network Troubleshooting
- Technical Communication
- Splice Enclosure Assembly
- Network Testing Procedures
- OTDR Operation
- Documentation and Reporting
- Fiber Optic Splicing
- Equipment Calibration
- Connector Installation
- Cable Management
- Fusion Splicing Techniques
- Adaptability and Flexibility
- Fiber Optic Safety Practices
- Quality Control Inspection
- Preventive Maintenance
- Attention to Detail
- Data Cabling
- Equipment Installation
- Office Installations
- Device Installation
- Safety Awareness
- Documenting Activities
- Installing Equipment
- System Repair
- Schedule Development
- Quality Control
- Ethical Conduct
- Strategic Planning
- Operations Management
- Training and Mentoring
- Policy Enforcement
- Priority Management
- Project Management
- Complex Problem-Solving
- Contract Management
- Negotiation
- Goal-Oriented
- Processes and Procedures
- Goal Setting
- Effective Communication
- Technical Proficiency
- Customer Service
- Change Management
- Conflict Resolution
- Time Management
- Decision Making
- Critical Thinking
- Time Management
- Decision Making
- Staff Development
- Resource Allocation
- Leadership Abilities
- Employee Motivation
- Task Prioritization
- Delegation Skills
- Project Planning
- Project Restructuring
- Program Evaluation
- Active Listening
- Customer Service
- Change Management
- Organizational Skills
- Conflict Resolution
- Time Management
- Decision Making
- Performance Evaluation
- Critical Thinking
- Staff Development
- Resource Allocation
- Team Building
- Leadership Abilities
- Employee Motivation
- Emotional Intelligence
- Task Prioritization
- Problem Solving
- Budget Management
- Delegation Skills
- Project Planning
- Disaster Recovery Planning
- Analytical Thinking
- Quantitative Skills
- Data Analysis
- Project Restructuring
- Program Evaluation
- International Mobility Management
Accomplishments
Most Reliable Employee of the Year, 2020, The certificate reads "In business, it's important to find people you can count on. You are one of those reliable employees. Thank you for all your hard work in 2020" In that particular year, I won a prize.
Community Experience
T.T Connect football team, Johannesburg, South Africa, 10/2018, Present, I am one the players for our company football team.
References
- Mr C.F Phiri, Signals Manager - National Railways of Zimbabwe, cfphiri@nrz.co.zw, 00263774010219
- Mr N Dyan, Passive Infrastructure Manager - Tesuco Group of Companies (TT Connect), nkosi.dyan@ttconnect.co.za, 0027792240832
- MR G Malinganise, Area Network owner (ANO) - Optic Copper Network Solutions, gugusmalinganisa@gmail.com, 0027678467084
Hobbies and Interests
- Learning new skills and reading
- Team sports
- Being involved with charities
- Participating in campaigns
- Volunteering
- Travelling
- Organizing events in the community
Timeline
Network Maintenance Supervisor
Tesuco Telecommunications (T.T Connect)
11.2021 - Current
Fibre Splicing Technician
Tesuco Telecommunications (T.T Connect)
06.2018 - 10.2021
Network Technician
Optic Copper Network Solutions
01.2017 - 05.2018
Student Signals Technician
National Railways of Zimbabwe
01.2016 - 12.2016
Foundation College
GED
Management College of Southern Africa (MANCOSA)
Bachelor of Commerce in Information and Technology Management, Business Management, Informatics, Economics, Analytical Techniques (Statistics), Financial Reporting and Analysis, Principles of Project Management, Management Accounting, Systems Analysis and Design from Information Technology
Bulawayo Polytechnic College
Diploma in Telecommunication Systems from Computer Networking And Telecommunications
National University of Science And Technology
Interconnecting Cisco Networking Devices Part 1 from Network Adminstration
Telone Centre For Learning
Fibre Optic Technology from Computer Networking And Telecommunications
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