Mankobo Magdeline Pooe
Business Analyst
Centurion
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
4
4
Languages
Work History
Support Analyst
Department Of Home Affairs
Pretoria
06.2013 - 01.2019
- Updating and resolving calls on remedy
- Installing and configuration of systems and system software.
- Maintain a secure IT environment
- Design and develop LAN, MAN and WAN for DHA
- Manage change control, troubleshooting of servers and networking
- Develop and maintain technical guideline on procedures
- Management of the disaster recovery and backups
- Manage service manager for live capture smart card system
- Systems Countrywide
- Installing and configuring Track n Trace Printers
- Configuring provincial Email Server
- Implemented preventive maintenance measures, reducing equipment failures and increasing overall productivity.
- Managed multiple projects simultaneously while adhering to strict timelines and budget constraints, ensuring client satisfaction.
- Played an integral role in quality assurance initiatives by executing rigorous testing procedures before deployment of new products or software updates.
IT Support Specialist
FREMART TRADING
05.2010 - 05.2013
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
- Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
- Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
Graduate Program Support
IBM
11.2012 - 03.2013
- Networking Technology Associate
- Installing and Configuring Windows 7
- Shell Scripting, System Administration, LPI Level 1 & 2
- Soft Skills (Presentation, Communication, Reporting Writing)
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
Education
Matric - undefined
Hoerskool Pretoria-Wes
National Diploma - IT: Business Application
Tshwane University of Technology
Bachelor of Technology - Business Analytics
Tshwane University Of Technology
Pretoria06.2016
Skills
Networking
SQL, Active directory and Unix
Sound knowledge of the IT standards and policies
References
R, King, IBM PROJECT MANAGER, roslyn.king@kelly.co.za, 011 722 8258, 082 787 2050
Timeline
Support Analyst
Department Of Home Affairs
06.2013 - 01.2019
Graduate Program Support
IBM
11.2012 - 03.2013
IT Support Specialist
FREMART TRADING
05.2010 - 05.2013
Matric - undefined
Hoerskool Pretoria-Wes
Bachelor of Technology - Business Analytics
Tshwane University Of Technology
National Diploma - IT: Business Application
Tshwane University of Technology