Overview
Work History
Education
Skills
References
Timeline
Generic

Mankobo Magdeline Pooe

Business Analyst
Centurion

Overview

9
9
years of professional experience
2012
2012
years of post-secondary education
4
4
Languages

Work History

Support Analyst

Department Of Home Affairs
Pretoria
06.2013 - 01.2019
  • Updating and resolving calls on remedy
  • Installing and configuration of systems and system software.
  • Maintain a secure IT environment
  • Design and develop LAN, MAN and WAN for DHA
  • Manage change control, troubleshooting of servers and networking
  • Develop and maintain technical guideline on procedures
  • Management of the disaster recovery and backups
  • Manage service manager for live capture smart card system
  • Systems Countrywide
  • Installing and configuring Track n Trace Printers
  • Configuring provincial Email Server
  • Implemented preventive maintenance measures, reducing equipment failures and increasing overall productivity.
  • Managed multiple projects simultaneously while adhering to strict timelines and budget constraints, ensuring client satisfaction.
  • Played an integral role in quality assurance initiatives by executing rigorous testing procedures before deployment of new products or software updates.

IT Support Specialist

FREMART TRADING
05.2010 - 05.2013
  • Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
  • Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
  • Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
  • Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
  • Improved system stability by implementing proactive IT maintenance and monitoring procedures.
  • Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
  • Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.

Graduate Program Support

IBM
11.2012 - 03.2013
  • Networking Technology Associate
  • Installing and Configuring Windows 7
  • Shell Scripting, System Administration, LPI Level 1 & 2
  • Soft Skills (Presentation, Communication, Reporting Writing)
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.

Education

Matric - undefined

Hoerskool Pretoria-Wes

National Diploma - IT: Business Application

Tshwane University of Technology

Bachelor of Technology - Business Analytics

Tshwane University Of Technology
Pretoria
06.2016

Skills

Networking

SQL, Active directory and Unix

Sound knowledge of the IT standards and policies

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References

R, King, IBM PROJECT MANAGER, roslyn.king@kelly.co.za, 011 722 8258, 082 787 2050

Timeline

Support Analyst

Department Of Home Affairs
06.2013 - 01.2019

Graduate Program Support

IBM
11.2012 - 03.2013

IT Support Specialist

FREMART TRADING
05.2010 - 05.2013

Matric - undefined

Hoerskool Pretoria-Wes

Bachelor of Technology - Business Analytics

Tshwane University Of Technology

National Diploma - IT: Business Application

Tshwane University of Technology

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Mankobo Magdeline PooeBusiness Analyst