Mankhwetsa Margaret Baloyi

· Educate, sell, and promote the full range of Vodacom’s product and service offerings per our Vodacom Retail Model.

· Own the customer’s end to end experience ensuring both Sales and Aftersales activities are rendered with passion and delivered per journey and workflow requirements.

· Have a sales drive that assists to deliver Vodacom’s sales and service KPI’s.

· To ensure that Vodacom customers enjoy a “one stop shop’ experience.

· Promote, sell, and cross sell Vodacom’s Smart Technology solutions such as IOT, VFS, Fibre etc.

· Pro-actively support and partake in all pilot projects as the brand house for Vodacom.

· Own the customer’s end to end experience ensuring both Sales and Aftersales activities are rendered with passion and delivered per journey and workflow requirements.

· Have the ability to provide practical service inputs to ensure the best customer experience – whether technical, sales or service-related customer journeys.

• Responsible for daily administration duties including filing
• Housekeeping
• Delivery and collection of mail from post
• Switchboard operator

• Sales Consultant. Attend to all walk in customers and build build rapport with them
• Switchboard Operator
• General housekeeping
• Partake in all monthly stock taking
• Unpacking boxes of new stock and packing new merchandise on the shelves/rails