Manika Jantjies
Shift Manager
Port Elizabeth
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
Atlas Security
06.2013 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Betting Clerk
Hollywood Bets
03.2011 - 05.2013
- Handled cash transactions securely, maintaining accountability for funds throughout shifts.
- Managed complex bets skillfully, demonstrating expertise in various types of wagers.
- Improved operational efficiency by maintaining organized records of all betting transactions.
- Adapted quickly to changing odds or race cancellations, informing customers promptly to minimize confusion.
Education
High School Diploma -
Woolhope Secondary School
Port Elizabeth 04.2001 -
Skills
Equipment Troubleshooting
undefinedCertification
Psira Grade B
Timeline
Shift Manager
Atlas Security
06.2013 - Current
Betting Clerk
Hollywood Bets
03.2011 - 05.2013
High School Diploma -
Woolhope Secondary School
04.2001 -
Psira Grade B
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