Microsoft D365
Manganye Kiyasi Enocencia
Claim Administrator
Tembisa
Summary
Experienced Office Management and Administration Professional with a passion for contributing to organizational growth and success. Seeking to gain extensive job market experience to foster personal and professional development. Highly dependable and ethical leader with advanced organizational, and business acumen. Excel at optimizing productivity, efficiency, and service quality across various environments. Effective team player dedicated to ensuring operational and service excellence.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Accident Management Claim Administrator (Intern)
Eqstra Fleet Management and Logistics
07.2024 - Current
- Receive and review new accident claims submitted by clients.
- Collect and verify all necessary documentation, such as accident reports, medical records, and photos.
- Ensure that all required information is complete and accurate.
- Evaluate claims for validity
- Liaise with repair shops, and other relevant parties.
- Ensure that clients are well-informed and comfortable with the claims process.
- Gather feedback from clients about their claims experience and use this information to enhance service quality.
- Handling phone calls, emails, and other forms of communication.
- Follow up on designated service lines and update the changes
- Manage the end-to-end accident management process
- Supply customer relation feedback on the tracking of all outstanding documents
- Communicate with internal and external stakeholders continuously
- Ad-hoc projects as and when required.
- Initiate and share ideas around enhancement to processes.
- Attending of meetings when required, internal and/or external.
- Ensure understanding of required documents.
- Ensure correct required documents are loaded into the cases by making use of stringent vetting process (verify registration no/chassis number/case number/customer docs etc).
Office Administrator
Exodec286cc / MACS Plumbing and Electrical
06.2021 - 01.2024
- Handling phone calls, emails, and other forms of communication.
- Distributing internal and external correspondence.
- Coordinating meetings and managing calendars.
- Dispatch technicians and drivers to assist clients.
- Maintaining a tidy and organized office space.
- Managing office supplies and ordering when necessary (stationery and spears).
- Overseeing facilities and equipment maintenance.
- Assisting other staff members with administrative tasks.
- Assisting with tender Pricing (RFQ)
- Submitting monthly invoices
- Handling data entry and maintaining accurate records.
- Creating and editing documents and reports
- Managing filing systems and ensuring document confidentiality.
- Preparing Quotations and Invoices
- Scheduling and organizing meetings.
- Preparing meeting agendas and taking minutes.
- Handling inquiries from clients or insurance
- Providing support for client-related issues.
- Addressing and resolving issues or concerns raised by employees.
- Identifying and implementing process improvements.
- Collaborating with other departments and team members.
- Contributing to a positive and efficient working environment.
Administrator
McTrend Systems
06.2019 - 05.2020
- Handling phone calls, emails, and other forms of communication.
- Overseeing day-to-day operations of the office.
- Managing communication channels within the organization.
- Coordinating and scheduling appointments, meetings, and events.
- Organizing and filing documents and information.
- Responding to emails, phone calls, and other forms of communication.
- Providing support to managers or executives.
- Creating, editing, and formatting documents, reports, and presentations.
- Making travel arrangements for executives.
- Processing invoices and monitoring expenditures.
- Assisting with HR tasks such as recruitment and onboarding.
- Managing employee records and documentation.
Tutor
Tshwane University of Technology
01.2019 - 12.2019
- Tutoring Cost and Estimating
Student Assistant (Admin)
Tshwane University of Technology
07.2018 - 12.2018
- Registering post graduate students
- Printing academic records, proof of Registration and other documents
- Assist with general administrative tasks such as filing, data entry, and organizing documents.
- Answering and transferring calls (Switchboard)
- Managing the diary of my supervisor
- Provide assistance and information to students, faculty, and visitors.
- Handle inquiries in person, over the phone, or via email.
Mentor
Tshwane University of Technology
01.2018 - 12.2018
- Mentoring Business Management and Administrative management
Education
Postgraduate Diploma - Business Administration
Tshwane University of Technology
01.2024 - Current
Advanced Diploma - Business Administration
Tshwane University of Technology
01.2020 - 12.2020
Advanced Diploma - Administrative Management
Tshwane University of Technology
01.2019 - 12.2019
Diploma In Administrative Management General - undefined
Tshwane University of Technology
01.2016 - 12.2018
Grade 12 - Matric
Bokamoso Seniors Secondary
01.2014 - 12.2014
Skills
- Excellent Communication and Interpersonal Skills
- Client Service and Time Management
- Multitasking
- Analytical and Logical Reasoning
- Leadership and Management
- Computer Literacy and Microsoft Office
- Teamwork and Collaboration
- Administration and Organization
- Education and Research skills
- Soft skills
Customer communication
Documentation management
Claims evaluation
Software
Personal Information
- Date of Birth: 07/28/96
- Driving License: Code 10
References
Rene Janse Van Vuuren
Tshwane University of Technology
Supervisor
012 382 5257 | 084 506 1564
Rhudzani Tshivhase
Tshwane University of Technology
Tutor
012 380 5515
Bontle Leshonang
Exodec286cc and Macs Plumbing and Electrical
Office Manager
012 327 0129/ 079 573 1120
Michelle Van Der Merwe
Eqstra Fleet management and logistics
Manager
011 458 7555/ 072 997 8270
Timeline
Accident Management Claim Administrator (Intern)
Eqstra Fleet Management and Logistics
07.2024 - Current
Postgraduate Diploma - Business Administration
Tshwane University of Technology
01.2024 - Current
Office Administrator
Exodec286cc / MACS Plumbing and Electrical
06.2021 - 01.2024
Advanced Diploma - Business Administration
Tshwane University of Technology
01.2020 - 12.2020
Administrator
McTrend Systems
06.2019 - 05.2020
Tutor
Tshwane University of Technology
01.2019 - 12.2019
Advanced Diploma - Administrative Management
Tshwane University of Technology
01.2019 - 12.2019
Student Assistant (Admin)
Tshwane University of Technology
07.2018 - 12.2018
Mentor
Tshwane University of Technology
01.2018 - 12.2018
Diploma In Administrative Management General - undefined
Tshwane University of Technology
01.2016 - 12.2018
Grade 12 - Matric
Bokamoso Seniors Secondary
01.2014 - 12.2014
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