MANGALISO Kingsley NOMNGA
Field Service Engineer / Sales Specialist
East London
Summary
Proficient Field Service Engineer successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Possessing strong technical skills to troubleshoot and repair machinery and electrical systems. Complying with all safety regulations and procedures. Looking for challenging new position with room for career growth.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Quality Control Engineer
Transfix Transformers SA Pty. Ltd
02.2020 - 09.2020
- Overseeing conformance of manufactured power transformers from windings, to stacking and Performance Quality testing according to the South‑African Bureau of Standards
- Assist Process Engineer with designing improved transformer tanks with CAD (MATLAB)
- Assist with designing and suggesting alternative High - Voltage conductors.
Field Service Engineer
Reilly-Quip Pty. Ltd, Siemens Healthineers
11.2020 - 03.2023
- Providing Technical Support to Customers by driving to their sites in order to reduce down time on their instruments. Troubleshooting PCBs, transducers and actuators
- Ensuring optimum performance of instruments. Setting up the Operating System and BIOS as per required standards
- Ordering parts for repairs if necessary. Elevating Complex matters to the Remote Service Centre or Higher Levels.
- Worked on the following Modalities:
- Imaging: Multix Fusion Max, Multix Fusion Wireless Digital, Axiom Luminous, DRF, Acuson Redwood
- Lab Diagnostics: Sysmex Cs 2500/CS2100i, Sysmex CA 560,CA 620, CA 660 Rapid Point 500/500e, Hematek 3000,BFT II, Advia 2120i, Immulite 2000 xpi.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
Sales Specialist and Field Service Engineer
Ilex South Africa pty ltd.
03.2023 - Current
- Analyse industry competition to prevent declines in sales and maintain market share.
- Cold called to arrange meetings with potential customers to prospect for new business.
- Wrote and tracked orders to guarantee proper and prompt delivery of products.
- Sought development of existing customer portfolios by offering new products or taking action on up-selling opportunities.
- Installation, repair and maintenance of lab diagnostic equipments.
- Worked on the following instruments: GEM 3000,3500,4000 and 5000. ACL Elite.
Education
Bachelor of Science - Mechatronics Engineering
Bahcesehir University
Istanbul, Turkey 09.2014 - 06.2019
Skills
Customer Interaction
Electronics
Troubleshooting
Micro controllers
Embedded Systems
Computer Aided Design
C programming
Electrical Machines
Sales Pipeline
On-site support
Employee training
Preparing work orders
Technical support
Hands-on diagnostics
Adaptability
Timeline
Sales Specialist and Field Service Engineer
Ilex South Africa pty ltd.
03.2023 - Current
Field Service Engineer
Reilly-Quip Pty. Ltd, Siemens Healthineers
11.2020 - 03.2023
Quality Control Engineer
Transfix Transformers SA Pty. Ltd
02.2020 - 09.2020
Bachelor of Science - Mechatronics Engineering
Bahcesehir University
09.2014 - 06.2019