Manele Ramatlapeng
Midrand,South Africa
Summary
With a robust 17-years tenure in the Information and Technology industry, my career is marked by a diverse range of experiences across various sectors. This has endowed me with a profound knowledge base and honed my technical prowess, allowing me to effortlessly navigate and adapt to new challenges and tasks. My professional journey is distinguished by a series of successes, largely attributable to my core competencies in project management, service delivery, IT specialist leadership, application management, technical analysis, and solution architecture. My approach to work is characterized by a strong emphasis on critical thinking, which has not only bolstered my problem-solving capabilities but also solidified my standing as a key innovator within my field. As a dedicated team player, I am constantly on the lookout for opportunities to share valuable insights and collaborate. These attributes have enabled me to drive positive change and deliver impactful results, underpinning my commitment to excellence in the dynamic landscape of Information Technology.
Overview
18
18
years of professional experience
17
17
Certification
Work history
Infrastructure and Service Manager
Sizwe IT Africa Group
Johannesburg South
06.2024 - 12.2025
- Network and Server Management
- One of the primary concerns of an IT Infrastructure Manager is to ensure that all systems are functioning optimally at all times. This includes maintaining servers to guarantee uptime, updating software and applications in a timely manner, and ensuring smooth functioning of network infrastructure.
- Hardware and Software Procurement and Installation
- As an IT Infrastructure Manager, you will be responsible for making the right choices when it comes to purchasing and deploying hardware and software. You will need to have detailed knowledge of different technologies, and be able to match requirements with available options
- Data Backup and Recovery
- Data is one of the most valuable assets for any organization, and ensuring its safety and availability is a top priority. An IT infrastructure manager is responsible for defining policies and procedures for data backup and recovery, as well as regularly monitoring these processes to ensure they are functioning correctly.
- Performance Testing and Monitoring
- IT infrastructure managers play an important role in monitoring the performance of hardware, software, and network infrastructure. This includes conducting regular tests and analyzing data to identify and resolve potential issues that could impact business operations.
- Security Management
- In today’s increasingly digitized world, security incidents can have a devastating impact on both businesses and individuals. An IT Infrastructure Manager must be well-versed in the latest techniques and technologies for maintaining robust security protocols that will protect an organization’s data from unauthorized access, hacking attempts, and other cyber threats.
- Spearheaded robust security measures including role-based access control, encryption, and systematic security updates.
- Expert in deploying, managing, and monitoring Azure solutions, encompassing storage, identity, governance, virtual networks, and cloud computing.
- Proficient Active Directory Specialist ensuring optimal system organization and user management.
- Skilled Exchange Server Administrator, adept at maintaining email server integrity and performance.
- Accomplished Microsoft 365 Administrator, optimizing productivity suite deployment and usage.
- Versatile Microsoft Intune Administrator, focused on mobile device and application management.
- Knowledgeable Microsoft Exchange Online Administrator, ensuring seamless email services in the cloud.
- Seasoned Windows Server Administrator, dedicated to maintaining robust and efficient server environments.
- Proficient in Windows Defender, implementing cutting-edge security protocols to safeguard systems.
- Competent Windows Purview Administrator, overseeing data protection and compliance across platforms.
- Certified Azure Administrator, excelling in cloud infrastructure services and solutions.
Senior Operation Expert Cloud (VDI)
BMW
Pretoria
09.2021 - 04.2024
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and start-up tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements Generic Technical / Functional skills
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM) Specific Technical / Functional skills
- Citrix and/or VMware Published Applications stack
- Software package, installation & conversion tools, e.g. MSI, MSIX
- Install, configure, maintain and deploy Virtual Apps
- Installation, Configuration and maintenance of RDSH servers, e.g. Windows Server, Windows Multisession
- Installation, Configuration and maintenance of Published Application
- SAP Business communication Management Implementation Project presentation layer (e.g. XenApp & Citrix Workspace)
- Analysis of Application Business needs and Requirements
- Analysis of Published Application usage
- Analysis of Published Application performance
- Optimization of functional areas, e.g. Server Deployments, User experience and Published Applications
- Documentation of Published Application deployments
- Maintenance of Knowledge base articles
- App-V technology
- Application Modernization
- Application lifecycle management (ALM)
- Version Control
- Legacy installation methods
- General client & server OS (Windows, Red Hat, Linux, etc.) experience
IT Infrastructure Manager
EOH
Johannesburg South
09.2018 - 04.2021
- Develop and maintain strong working relationships with internal Technology stakeholders
- Develop and manage deployment for user end-point
- Develops IT budgets and assists leadership team with the research of IT needs for their respective departments
- Communicates changes in technology and services from the IT department to the appropriate channels and personnel
- Audit Supervision
ICT Infrastructure Team Lead
Transnet Engineering
Johannesburg South
10.2012 - 01.2018
- Proficient in 2nd and 3rd line Service Desk support, including server support and troubleshooting across Windows XP to Server 2003 Enterprise.
- Skilled in Active Directory and email account creation and management.
- Advanced troubleshooting capabilities for Windows XP, 2000, 7, and 8 systems.
- Expertise in database administration, specifically with MS SQL, and adept at backup and recovery of Access database operations.
- Accomplished in system analysis, with a strong ability to assess existing IT frameworks and business models to determine system requirements.
- Proven track record in product development, implementation, configuration, and testing of practical solutions.
- Exceptional at defining application issues by consulting with clients and analyzing procedures and processes.
- Develops effective solutions by preparing and evaluating alternative workflow options.
- Ensures precise solution delivery by establishing specifications and coordinating with programming teams.
- Guarantees results through rigorous program testing.
- Committed to operational excellence by training client personnel and providing ongoing support.
- Enhances reference resources by authoring comprehensive documentation.
- Dedicated to professional growth through active participation in educational opportunities, reading industry publications, and engaging in professional networks and organizations.
- Successfully fulfills organizational and information systems missions by delivering expected results.
- Proficient in software documentation, testing, maintenance, and development processes.
- Experienced in leading and managing a team of over 15 graduate direct reports.
- Competent in server management, including AD user, groups, and policy administration.
- Knowledgeable in SAP BCM Administration and adept at server backup and restoration processes.
- Efficiently manages a large user base, exemplified by administering Exchange 2007 for 4600 users.
- Provides expert 3rd line support for AD 2008 and Exchange 2007, along with enterprise and server administration for HP, DELL, and IBM blade servers.
- Skilled in server clustering and comprehensive management of daily, weekly, and monthly backup operations.
- Proficient in managing virtual machine environments.
System Engineer (Server Infrastructure)
T-Systems
12.2010 - 10.2012
- Spearhead project management, ensuring seamless design and deployment of Microsoft Server Operating System solutions.
- Guarantee stability and maintainability of new technology deployments.
- Deliver projects on time, providing regular updates to leadership.
- Act as the go-to expert for Level-3 escalations concerning Windows Server applications and hardware.
- Craft and refine system administration processes for Windows Server 2003/2008/2012/2016, SharePoint 2013/2016, and SQL Server 2008/2012/2014.
- Excel in data mining, integrating systems, and streamlining data normalization and automation across diverse applications.
- Conduct environment performance analyses, offering actionable optimization insights.
System Engineer
Netcare Hospitals
11.2009 - 11.2010
- Delivered exceptional on-call client support, ensuring seamless day-to-day service operations.
- Expertly configured email systems and established user profiles for enhanced accessibility.
- Conducted comprehensive fault diagnosis and effective problem-solving for LAN and software issues.
- Streamlined computer migrations, contributing to minimal operational disruptions.
- Managed MS Exchange, maintaining user mailboxes with a focus on communication efficiency.
- Implemented robust antivirus solutions to safeguard network integrity.
- Utilized Active Directory for efficient user profile creation and password management.
- Troubleshot and reconfigured a variety of user applications, including Outlook Express/2003 and MS Office, to maintain productivity post-migration.
- Escalated unresolved issues to head office supervisors, ensuring timely resolution and continuous improvement.
- Administered server management tasks, optimizing system performance and reliability.
System Engineer
UNISA
Johannesburg South
04.2009 - 09.2009
- Roll-out of Hardware and/or Software
- Perform all functions / tasks according to processes and procedures
- Peripheral installations and fault diagnosis
- Set up e-mail and creating users profile
- Repair and configurations of printers
- Software management for Unisa systems
- Install, configure and support all Microsoft desktop and server operating systems. Install, configure and support all Microsoft and other application software (desktop and server). General hardware installation and troubleshooting (desktop and server). General troubleshooting on all IT related equipment. Respond to and resolve support calls at customer sites
- Transferring mail from Lotus Notes to Microsoft Outlook XP
- Configuration off all priority software for users.
- Backups and recovery of users information and files
- Support users.
- Desktop Support.
- SMS Installation and managing
Customer Service Engineer
Bytes Technology Group
07.2007 - 04.2009
- Delivered comprehensive 1st and 2nd line support as a Key User Support Specialist.
- Expertise in Flexi lane Shell operations, enhancing customer transaction processes.
- Proficient in maintaining Speed point/credit card systems and mini ATM services.
- Ensured timely resolution of new calls, adhering strictly to customer SLAs and efficiently planning daily tasks with proactive CL call follow-ups.
- Achieved minimal recall rates by implementing effective traditional business and desktop support strategies, ensuring a high first-time fix rate.
- Effectively managed boot stock inventory, ensuring timely return of faulty parts or customer RAs within a 3-day window, and diligently reconciled warehouse reports.
- Accurately recorded parts usage to corresponding calls, skillfully managed assigned tickets, and consistently met administrative deadlines in compliance with company policies.
Education
Undergraduate -
International Academy
PretoriaHigher National Certificate - undefined
University of South Africa
PretoriaHigher National Certificate - undefined
University of South Africa
Pretoriaundefined
Acélios
Johannesburg Southundefined
Microsoft
undefined
Microsoft
Johannesburg Southundefined
Microsoft
Johannesburg SouthMicrosoft
Johannesburg SouthBachelor of Technology - undefined
MANCOSA
Johannesburg SouthCertificate of Higher Education - IT
Microsoft Arcademy
United Kingdom 08.2025 -
Diploma - IT Network Administrator
The Beacon
01.2003 -
Certification
- Oracle Private Cloud Appliance 2018 | May 2018 - May 2018 | Oracle
- Oracle VM Server 3 for SPARC Implementation Specialist | Jun 2018 - Jun 2018 | Oracle
- (Customer Representative Management) System | Mar 2016 - May 2016 | SAP
- ITIL V4 Foundation | Dec 2023 - Dec 2023 | Acélios
- Microsoft Azure Solution Administrator | July 2024 - July 2024 | Microsoft
- Microsoft Certified (Access and Identity Administrator)
- MCSE (Microsoft Certified Solution Expert)
- MCSA (Microsoft Certified System Administrator)
- Microsoft Azure Solution Expert | July 2024 - July 2024 | Microsoft
LANGUAGES
English
South Sotho
English
Isizulu
Setswana
Pedi
REFERENCES
- Thomas, Nyandoro, Executive Management, Molelekeng Mavundla, 0832127503, Sizwe IT Africa Group
- Thulani, Agile Master, +27 61 457 7038, BMW
- Joseph, Seshabela, 0833317205, Transnet Engineering
- Sithole, Aubrey, Operations Manager, 083 882 9228, Department of Justice / Sizwe IT
Accomplishments
- SAP Business communication Management Implementation Project (Call Center)
- SAP process digital Mobile approval for Managers
- Infrastructure Upgrade Server Migration
- 1. Innovate project employee engagement forum
- Cost saving (Paperless Project automation)
- Server migration (file services data- SharePoint)
- Microsoft Azure implementation and configuration
- Skype for Business (VOICE) Teams integration with Audio Codes
UNTITLED
Jan 2025 - Jan 2025
Timeline
Certificate of Higher Education - IT
Microsoft Arcademy
08.2025 -
Infrastructure and Service Manager
Sizwe IT Africa Group
06.2024 - 12.2025
Senior Operation Expert Cloud (VDI)
BMW
09.2021 - 04.2024
IT Infrastructure Manager
EOH
09.2018 - 04.2021
ICT Infrastructure Team Lead
Transnet Engineering
10.2012 - 01.2018
System Engineer (Server Infrastructure)
T-Systems
12.2010 - 10.2012
System Engineer
Netcare Hospitals
11.2009 - 11.2010
System Engineer
UNISA
04.2009 - 09.2009
Customer Service Engineer
Bytes Technology Group
07.2007 - 04.2009
Diploma - IT Network Administrator
The Beacon
01.2003 -
Higher National Certificate - undefined
University of South Africa
Higher National Certificate - undefined
University of South Africa
undefined
Acélios
undefined
Microsoft
undefined
Microsoft
undefined
Microsoft
Bachelor of Technology - undefined
MANCOSA
Undergraduate -
International Academy
Microsoft