MANDY Vlotman

Dynamic leader with expertise in operations, HR and administration. Demonstrated success in team building, productivity enhancement, revenue growth, and cost reduction across diverse industries. Recognized for strong problem-solving skills and ability to thrive under pressure. Extensive experience in office management, vendor negotiations, and delivering exceptional customer service.

• Holistic Wellbeing
• Painting
• Writing
• Upcycling
• Gardening

• Head of Operations & HR, RG Motors Pty Ltd, 07/01/22, Present, Automotive repair and service centre launched with no prior industry experience., Developed and implemented the full operational system from vehicle intake to collection., Set up all legal and regulatory registrations for industry compliance., Managed warranty and insurance claims on behalf of clients., Enhanced the quoting and invoicing process., Resolved client queries and complaints, including engagements with RMI and the Ombudsman., Designed and launched a fleet client acquisition system., Created all forms, branding materials, and job cards, including company logo.
• Head of Operations & HR, Go-Bet Sports Betting Pty Ltd, Western Cape, 07/01/18, 12/31/20, Implemented a new HR management system, reducing payroll costs by 5%., Created a staff incentive programme that improved revenue and reduced turnover., Produced weekly operations reports for senior leadership., Chaired disciplinary hearings and oversaw performance reviews., Introduced comprehensive onboarding that reduced early-stage errors and losses., Restructured operational hierarchy with clear roles and reporting lines., Led training for store and area managers.
• Head of Operations & Commercial, Go-Bet Sports Betting Pty Ltd, 06/01/17, 07/01/18, Identified and launched new store locations, increasing revenue and brand visibility., Negotiated contracts and managed key supplier and lease relationships., Developed compliance documentation for Gambling Board audits., Ensured FICA compliance across all branches and conducted staff training.
• Operations Manager, Go-Bet Sports Betting Pty Ltd, 07/01/16, 06/01/17, Standardised operations across branches to align customer experience with brand., Introduced improved fiscal controls, reducing cash shortages., Trained new staff on operational systems and procedures.
• Accounts Assistant, Go-Bet Sports Betting Pty Ltd, 10/01/15, 07/01/16, Maintained purchase and sales ledgers., Liaised with suppliers and compiled monthly payables reports.
• Owner & Practitioner, House of Sage Wellness Centre, 08/01/13, 10/01/15, Rented therapy spaces to a team of 9 practitioners., Coordinated wellness workshops and public events., Facilitated healing and self-development courses.
• Owner & Manager, Copy Solutions Copy & Print Shop, 03/01/00, 08/01/13, Founded and ran a print and design shop., Acquired corporate clients and handled end-to-end order management., Designed branded stationery and promotional items.
• Earlier Career, Orion Telecom (5 years): Receptionist, PA to Director, Sales & Technical Coordinator, Salt Sales (2 years): Assistant to Bookkeeper, General Administration, Selwyn Musikanth Attorneys (1.5 years): Office Administrator

• Supervised team of 230 staff members.
• Achieved 5% reduction in payroll costs through effectively implementing a new HR management system.
• Created staff incentive scheme which increased revenue and reduced staff turnover.
• Designed and launched a new in-depth and comprehensive staff on-boarding process which resulted in fewer cash shortages and staff errors during the first few weeks of employment
• Created and improved internal fiscal controls which resulted in a reduction in cash shortages